Highway Traffic Operations Center Operator
Highway Traffic Operations Center Operator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
The work we do matters!
Hiring Agency:
Transportation Agency 27
Location:
Hiring Rate:
Job Posting:
Applications No Longer Accepted On (If no date is displayed job is posted as open until closed):
Job Description:
At NDOT we reward our employees hard work with a friendly and supportive work environment and a comprehensive benefits package that includes:
Statematched retirement contribution of 156
13 paid holidays
Generous leave accruals that begin immediately
A culture that embraces worklife balance
Military leave
Tuition reimbursement program
Dependent tuition reimbursement program with partnering Nebraska community colleges
Public Service Loan Forgiveness Program (PSLF) through the Federal government
79 employerpaid health insurance plans
Dental and vision insurance plans
Employerpaid $20000 life insurance policy
Wide variety and availability of career advancement as the largest and most diverse employer in the State
Opportunity to be part of meaningful work and make a difference through public service
Training and development based on your career aspirations
Job security and stability even during times of economic hardship
Employee Assistance Program
Fun inviting teammates
Free parking
Pay rate for this position is $18.631/hr.
JOB DUTIES:
Monitoring and Situational Awareness
Monitor traffic management systems ITS devices CCTV feeds road weather systems and data dashboards in real time.
Maintain awareness of statewide incidents severe weather infrastructure disruptions and emergency situations.
Identify abnormal conditions and initiate proper response protocols.
Incident and Event Response
Receive evaluate and document reports from field personnel 911 centers public agencies and motorists.
Dispatch appropriate resources or notify relevant stakeholders in response to incidents or emergencies.
Activate and manage eventspecific protocols (e.g. high wind events winter storms major crashes).
Communication and Coordination
Serve as a central communication hub for NDOT operations law enforcement emergency services maintenance and other agencies.
Relay information clearly and accurately via phone radio email or other systems.
Notify oncall supervisors or technicians per established procedures and escalation protocols.
Documentation and Reporting
Create and update DIRKs (work orders) and other incident tracking systems.
Log incoming calls communications and operator actions with accuracy and completeness.
Generate shift reports and passdowns to maintain situational continuity between shifts.
Public Information Systems
Post and manage messages on Dynamic Message Signs (DMS) Portable DMS (PDMS)Variable Speed Advisory signs (VSA) as directed.
Ensure traveler information is timely accurate and consistent with current road conditions and incidents.
System Operation and Technical Oversight
Operate a variety of control systems and software including CARS ATMS camera controls and alert platforms.
Troubleshoot basic technical issues and notify IT or Electronics staff for escalation.
Monitor the status of communications systems and ITS devices; report outages or malfunctions promptly.
Emergency Operations Support
Support Emergency Operations Center (EOC) activations when needed.
Follow emergency notification protocols and support coordination efforts during major events.
Participate in drills tabletop exercises and afteraction reviews.
Shift Responsibilities
Maintain 24/7 coverage by adhering to assigned shifts including nights weekends and holidays.
Work independently and as part of a team during highstress and timesensitive situations.
Maintain a clean secure and professional workspace.
Perform other duties as assigned.
Requirements / Qualifications:
Minimum Qualifications:Experience or training in radio dispatching or other communications work involving the operation of communication devices such as multiphone systems or teletype machines.
Preferred Qualifications:
Prior experience working in a Traffic Management Center (TMC) Emergency Operations Center (EOC) 911 dispatch center or similar environment.
Experience with Intelligent Transportation Systems (ITS) traffic monitoring software Dynamic Message Signs (DMS) and camera control systems.
Completion of FEMA ICS100 ICS200 and ICS700 courses.
Experience with incidenttracking software GIS/mapbased platforms or transportation communication tools.
Other:Regular and reliable attendance.
KNOWELEDGE / SKILLS / ABILITIES:
Knowledge
Working knowledge of emergency management principles including Incident Command System (ICS) and National Incident Management System (NIMS).
Read and understand maps: regional geography and key transportation routes within the state or district.
Communication protocols including radio dispatch telephone etiquette and professional written communication.
Familiarity with internal Standard Operating Procedures (SOPs) DIRK documentation and oncall escalation protocols.
Basic understanding of IT systems computer networking and system monitoring tools.
Skills
Strong multitasking: monitor multiple systems and respond to concurrent incidents.
Effective verbal and written communication especially in highpressure or emergency situations.
Excellent problemsolving and critical thinking skills to assess incidents and respond appropriately.
Accurate and timely data entry into operational systems logs and reports.
Proficient in the use of dispatch and monitoring software Microsoft Office Suite (Excel Word) email GISbased platforms and typing.
Abilities
Use good common sense under adverse/stressful situations: Remain calm professional and focused.
Work collaboratively with team members maintenance crews emergency responders and external agencies.
Willingness and availability to work nontraditional hours including nights weekends holidays and rotating shifts in a 24/7 operations center.
Strong attention to detail when monitoring systems entering data or reviewing incident information.
High level of situational awareness to track and respond to developing weather traffic or emergency events.
Interpret and respond to weather alerts incident reports and traffic data in realtime.
Follow established procedures while exercising sound judgment and escalating incidents as needed.
Demonstrated ability to quickly learn and adapt to new technologies procedures or operational changes.
Benefits
We offer a comprehensive package of pay benefits paid time off retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.
Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position agency and employment status. For more information on benefits please visit: Opportunity Statement
The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity inclusion and belonging. We recruit hire train and promote in all job classifications and at all levels without regard to race color religion sex. age national origin disability marital status or genetics.
Current employees of the State of Nebraska should NOT apply on this external career. Instead go to Workday and access the Jobs Hub Internal Apply app from your home landing page.
Employment Type
Full-Time
