Operations Data Analyst - Cape Town
Operations Data Analyst - Cape Town
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1 Vacancy
Job Description
Purpose of the job
In this role you will play a pivotal role in the creation of the dashboarding and KPI reporting used within Global Operations. Supporting operational efficiency and excellence across consumer client partner and finance departments. You will leverage your data analysis skills and strategic thinking to drive improvement initiatives ensure data integrity and inform strategic decisionmaking within the team.
Key Responsibilities
Master data management
o Lead and oversee the establishment and maintenance of accurate and consistent master data across all operational departments.
o Define and implement data governance policies and procedures.
o Identify and resolve data quality issues ensuring data integrity and consistency.
Data Development:
o Create maintain and support ETL (Extract Transform and Load) from operational systems such as FreshDesk AWS Connect etc. into central SQL Server repository to then be used in operational reporting.
Data visualization
o Develop and utilize data visualizations to communicate complex operational data and insights to stakeholders.
o Translate data into actionable insights to identify trends root causes of issues and opportunities for improvement.
Create dashboards and reports to monitor key performance indicators (KPIs) and track progress towards goals. Strategic thinking:
o Analyze operational data to identify areas for improvement cost reduction and process optimization.
o Collaborate with crossfunctional teams to implement operational improvement initiatives.
Additional responsibilities:
o Support the development and implementation of operational excellence initiatives.
o Track and measure the impact of improvement initiatives.
o Maintain strong relationships with internal and external stakeholders.
Knowledge skills and experience required
Qualifications:
Bachelors degree in Business Administration Data Science Statistics or a related field.
3 years of experience in a data analysis.
Strong analytical and problemsolving skills with a demonstrated ability to identify trends and root causes from data.
Excellent communication and presentation skills with the ability to communicate complex data insights to both technical and nontechnical audiences.
Experience in Python development and SSIS
Proficient in data analysis tools such as Microsoft SQL Server Excel Power BI and/or Tableau.
Experience with master data management principles and practices is a plus.
Understanding of the travel perks industry is a benefit.
Strong teamwork and collaboration skills.
Employment Type
Full Time
