Junior IT Support Engineer
Junior IT Support Engineer
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Job Description
Ravago is a global provider of solutions in the distribution resale and manufacturing of polymers chemicals & life ingredients and building materials. With a worldwide presence and a diverse portfolio spanning industries Ravago is committed to delivering innovative and sustainable products to our daytoday surroundings that improve the quality of life. Our dedication to quality reliability and customer satisfaction has established us as a trusted partner in the industry. We are a company that stays true to our values : human focus professionalism humility and entrepreneurship.
For more information about Ravago and our comprehensive range of products and services please visit ravago.
- IT department department ITinfrastructure
- All Ravago employees
- Contact with every employee @ Ravago
- Reports to: Regional Service Delivery Manager and local IT team leader
To take responsibility for telephone mail & onsite IT service delivery to endusers and the administrative and organizational followup of tickets (incidents request & changes) & updating CMDB in order to provide a tangible and fast end user IT service.
Second part of the role is to maintain the ITinfrastructure resolve structural problems in order to ensure that the continuity and efficiency of the ITinfrastructure meets the needs of the organization and in order to guarantee its optimum availability and adherence to agreed service levels.
Very good knowledge of Microsoft Platform Tools
Knowledge of other systems/programs are a plus.
Fluent Spanish and/or Catalan
Fluent English
You are well organized and able to analyse an IT problem in a short timeframe
User/Client oriented
You are motivated to help people with IT problems
Good communicator
Capable to understand and accept the impact on the business
Love to work in a team
Min. Bachelor ICT or similar by experience
Hybrid model with 4 required office days per week in Tarragona Vilallonga
- Offer first line support for incidents in order to restrict and prevent an interruption of the IT services.
- Using Topdesk as the ITSM tool from Ravago.
- Update procedures and configurations in order to offer the necessary tools to the first line to ensure the stability of the environment within the agreed service levels.
- Help ensuring a continuous service order to guarantee the agreed service levels with focus on the endusers.
- Be responsible for technical realizations and take care of the necessary installations and configurations of the hard and software in order to implement IT infrastructure in a successful way.
- Inform train and guide endusers to ensure that systems are used in the best possible manner and as efficiently as possible.
- By creating and updating FAQ documentation
- Stay well informed about the evolutions within the specific field keep his/her knowledge up to date within the context of new developments in order to strengthen his/her credibility by offering a service that is continuously based on updated knowledge.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
