Executive- BNA Field Operations
Executive- BNA Field Operations
Posted on :
05-04-2025
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1 Vacancy
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Job Description
- To make repairs and replace components.
- To assist in site feasibility Prestaging of equipment if needed.
- To perform required modular swapping unit replacements and perform preventative maintenance services.
- To respond to all customer concerns or problems by resolving them or by escalating them to the proper associate team member regional manager or Helpdesk.
- To have ownership of the customer problems or incidents until the situation has been resolved to the customers satisfaction and/or within the parameters of the agreed upon Service Level Agreement (SLA).
- To submit documents namely TRF Installation documents Chargeable call Slips and Faulty Tags.
- To visit other locations if need arises for support
- To communicate to all levels Service/Installation Coordinator/Project team/RMs/Customer/Helpdesk/SCM/TRC/Kitting team throughout the entire service activity.
- Equipment PreStaging SFR and Installation of machines.
- Maintain an appropriate parts inventory as well as parts record keeping
- Responsible for accurate and prompt reporting of calls and activity as well as other reporting as required o Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities
- Installation and setup of hardware hardware modifications and support SLM/FLM calls
- Performs periodic preventative maintenance on assigned products
- Diagnoses problems makes repairs and replaces components (at the module level).
- For Customer Relations/Customer Satisfaction:
- Build working relationships with customers and develop informal communication channels with customer account at the local level (i.e. Branch Store or office).
- Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately.
- Understands and performs the various customer Service Level Agreement (SLA) requirements and elevates or escalates issues when appropriate and/or according to established procedures.
- Represents HPY in a manner that reflects positively on the image and reputation of the company
Employment Type
Full Time
Key Skills
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