Global Collections Director

What Youll Bring:

• Bachelors degree and 10 years of B2B collections leadership experience

• Previous experience leading a global function

• Experience collection tools and enterprise systems

• Availability for occasional international travel as needed

• Establishment and of the B2B collections strategy

Impact Youll Make:

Collections Strategy & Operations

• Lead the global collections function ensuring consistent and efficient collections processes across all regions.

• Monitor daily operations ensuring that collections activities are efficient effective and in line with company policies.

• Develop and implement collection strategies to optimize DSO (Days Sales Outstanding) improve cash flow and reduce bad debt.

• Partner with internal teams to analyze customer accounts payment trends and risk factors to drive proactive collections.

• Ensure compliance with company policies contractual terms and local regulatory requirements in each operating country.

• Manage escalations and complex collection cases including dispute resolution and customer negotiations.

Team Leadership & Development

• Oversee and manage a global collections team currently based primarily in U.S. UK Canada Costa Rica and India.

• Set clear performance goals and KPIs for the collections teams ensuring alignment with company objectives.

• Provide training mentorship and professional development opportunities to enhance team capabilities.

• Foster a collaborative and highperformance culture within the collections organization.

Process Improvement & Automation

• Identify and implement process improvements automation and technology enhancements to streamline collections operations.

• Work with IT and Finance teams to optimize collection tools reporting dashboards and ERP integrations.

• Standardize collections workflows and best practices across all locations to improve efficiency and effectiveness.

Stakeholder Collaboration & Reporting

• Partner with Finance Sales and Customer Support teams to ensure a customercentric approach to collections while achieving cash flow targets.

• Collaborate with other departments (e.g. accounting legal) to address complex collections issues.

• Maintain positive relationships with clients ensuring respectful and professional communication during collections efforts.

• Resolve disputes inquiries and issues related to outstanding debts.

• Drive crossfunctional initiatives to improve customer payment behavior and reduce disputes.

• Monitor the status of accounts receivable analyze aging reports and recommend actions for overdue accounts.

• Prepare and present regular reports to senior management on collections performance bad debt and recovery trends.

• Track and report on key performance indicators (KPIs).

#LIKJ1

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law including the Los Angeles County Fair Chance Ordinance for Employers the San Francisco Fair Chance Ordinance Fair Chance Initiative for Hiring Ordinance and the California Fair Chance Act.

Adherence to Company policies sound judgment and trustworthiness working safely communicating respectfully and safeguarding business operations confidential and proprietary information and the Companys reputation are also essential expectations of this position.

Benefits:

TransUnion provides flexible benefits including flexible time off for exempt associates paid time off for nonexempt associates up to 12 paid holidays per year health benefits (including medical dental and vision plan options and health spending accounts) mental health support disability benefits up to 12 weeks of paid parental leave adoption assistance fertility planning coverage legal benefits longterm care insurance commuter benefits tuition reimbursement charity gift matching employee stock purchase plan 401(k) retirement savings with employer match and access to TransUnions Employee Resource Groups. Spousal domestic partner and other eligible dependent coverage is available on select health and welfare plans.

We are committed to being a place where diversity is not only present it is embraced. As an equal opportunity employer all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age disability status veteran status genetic information marital status citizenship status sexual orientation gender identity or any other characteristic protected by law.

Pay Scale Information :

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