Customer Service Representative
Customer Service Representative
Posted on :
05-04-2025
Employer Active
1 Vacancy
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Job Description
Who We Are:
Were on the lookout for an enthusiastic Customer Service Representative to become a valued member of our team! At Rooftop Chimney Sweeps we pride ourselves on honesty integrity and delivering exceptional service. If youre passionate about providing topnotch customer experiences and thrive in a dynamic environment wed love to have you join us.
Who You Are:
- Youre selfstarting driven and reflectiveyoure always looking for how you can improve.
- Youre not a afraid to leave your comfort zone and are always willing to try something new
- Youre eager to learn and you want a career that you can grow intoyou know you have awesome potential and you cant wait to unleash it.
What Youll Be Doing:
- Answer incoming phone calls promptly and courteously.
- Assist customers with inquiries concerns and service requests.
- Provide information about services offered pricing and scheduling availability.
- Maintain a friendly and professional demeanor while interacting with customers.
- Listen attentively to customer needs and ensure accurate understanding of their requirements.
- Schedule appointments efficiently taking into account customer preferences and technician availability.
- Update and maintain appointment schedules and customer records in the database.
- Communicate effectively with technicians to coordinate appointments and ensure timely service delivery.
- Follow up with customers to confirm appointments and provide any necessary reminders or instructions.
- Handle customer complaints or issues promptly and professionally striving to achieve satisfactory resolutions.
- Collaborate with other team members to ensure smooth operations and exceptional customer service delivery.
Things To Know:
- Hours vary based on the assigned shift but our phones are on MondayFriday 7am7pm and Saturdays from 92.
- You must be willing to work the occasional Saturday in a rotating schedule with the rest of the teamabout once a month.
What Can We Offer You for All Your Hard Work
- Medical dental and vision benefits
- A great career path with the opportunity to grow and advance
- $16$23/hr plus bonus potential!
Required Experience:
Junior IC
Employment Type
Full-Time
Key Skills
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