Motor Claims Response Team Leader
Motor Claims Response Team Leader
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Job Description
Motor Claims Response Team Leader
Glasgow or Leeds Hybrid 2 days a week in the office)
Full Time Permanent Position
Lets make the most of your talent
Join us as a Motor Claims Response Team Leader where youll inspire your team drive excellence and shape solutions that truly make a difference for our customers and business.
About us
At Direct Line Group insurance is just the start. Combining decades of industry experience with talented people in every field from data technology customer care and auto repair to HR finance and procurement were a customerobsessed market powerhouse. And we all work together to be brilliant for customers every single day.
It always feels good helping people when they need it most. Taking calls helping customers with queries finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy but the culture training and friendly teams are great here.
What youll be doing
Reporting directly to the Customer Experience Manager youll:
Inspire and guide your team to reach their full potential through coaching motivating and feedback.
Lead by example setting the standard for behaviour and performance.
Use data to understand team performance taking immediate action where needed.
Drive a culture of continuous improvement by solving problems and sharing best practices.
Support team members in achieving performance metrics and measures.
Ensure compliance with internal and external policies procedures and guidelines to deliver accurate results.
Manage costs following business targets and look for opportunities to reduce waste.
Support personal and team growth by overseeing development and promoting progression opportunities.
Identify and manage risks according to DLGs group risk framework.
Recognise and reward team successes to guide a positive and engaged culture.
Prioritise wellbeing by checking in with your team.
Recruit and retain talent supporting succession planning and development.
What were looking for
A background in motor claims with handson experience in understanding processes regulations and customer needs.
Leadership experience with the ability to inspire and develop a highperforming team.
Talent management experience including recruiting retaining and developing people.
A customerfocused mindset ensuring the best outcomes for customers shareholders and the business.
What we offer in return
We wouldnt be where we are today without our people and the wide variety of perspectives and life experiences they bring. Thats why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and officeworking varying with the nature of your role. Core benefits include:
Generous 9 employer pension contribution
Annual company bonus of up to 10
25 days holiday allowance (plus the option to buy or sell up to 5 days each year)
50 off home motor and pet insurance
Free travel insurance and Green Flag breakdown cover
Additional optional Health and Dental insurance
Plus many more
Ways of Working
Our hybrid model way of working offers a best of both worlds approach combining the best parts of home and officeworking offering flexibility for everyone. When youll be in the office depends on your role but most colleagues are in 2 days a week and well consider the flexible working options that work best for you.
Read our flexible working approach here
Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work thats why we champion diverse voices build workplaces that work for people and invest in the things that matter. From senior leadership to inclusivity networks adaptive working to inclusion training weve made it our mission to give you everything you need to be authentically you. Discover more at directlinegroupcareers
Together were one of a kind
Hours: 37.5 hours (Monday to Friday 8am to 9pm Saturday 9am to 5pm & Sunday 10am to 5pm shifts will be within these hours)
#LIHybrid
#LICL2
Employment Type
Full-Time
