Senior Support Specialist
Senior Support Specialist
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Job Description
Do you want to be part of a support team and deliver market leading customer service as an expert in our contact center platform Then maybe the role as Senior Support Specialist in our team could be of interest to you.
Im Robert Ljunggren and I lead a team that supports the contact center platform Telia ACE. Our mission is to help Telias corporate customers to create the best customer interactions possible. We do this by developing a market leading communication solution based on highend technology.
If you want to know more about Telia ACE you can check out our showcase pages.
As a Senior Support Specialist you will
As part of our support team you will help our customers to solve their support tickets.
The role includes but is not limited to:
Troubleshooting and resolving complexincidents from start to end regarding Telia ACE software related platform network systems as well as customer target environment
Problem investigation
Customer communication and guidance.
Participate in 24/7 oncall duty every 45 weeks
Who were looking for
We think that you have a passion for technology and helping others. You are the most satisfied when you have solved a tricky problem and managed to quickly and smoothly help a customer in need.
Your personal competencies:
Problem solving oriented
Service minded
Selfdriven and able to work independently as well as in a group of people
Unrestricted communication in Swedish and English both in speech and in writing
Your Experience:
University degree in ITtechnologies (or similar experience)
At least 3 years of relevant experience after graduation
Nice to have:
Digital forensics tools experience with endpoint and network logs
Knowledge of Windows functionalities and settings
Basic navigation skills in SQL
We are more than a workplace
Join our inclusive team and collaborate with over 15000 talented colleagues from around the globe. Recognized as a Climate Leader in the Nordics and Baltics were passionate about creating great products and delivering extraordinary customer experiences while always prioritizing sustainability. We believe our people are our most valuable asset ensuring everyone feels welcome and valued. When you join us youll receive a comprehensive benefits package tailored to your local market opportunities for remote work and more. Youll also have the chance to earn a bonus based on your performance and Telias results. If you want to make a real impact this is the place where you belong.
Ready to make better happen
If you fancy joining my team dont hesitate to apply! If you want to know more about the job you are welcome to contact me on Linkedin.
We look forward to receiving your application and to make sure that your personal data is kept safely we kindly ask you to apply through our recruitment system. We are not able to handle resumes via email or equivalent. Selection will take place on an ongoing basis and this position might be filled before the application deadline. Application deadline is 20250418.
Welcome to Telia Home to your next big opportunity!
Required Experience:
Senior IC
Employment Type
Full-Time
