Front Office Representative
Front Office Representative
Posted on :
05-04-2025
Employer Active
1 Vacancy
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Job Description
Benefits:
- $16.0018.00/hr
- Competitive Health & Welfare Benefits
- HSA with qualifying HDHP plans with company match
- 401k plan after 6 months of service with company match (Parttime employees included)
- Employee Assistance Program that is available 24/7 to provide support
- Employee Appreciation Days
- Employee Wellness Events
Minimum Qualifications:
- Minimum of one two years of patient registration experience in a medical office or healthcare setting
- Must be able to communicate effectively with physicians patients and the public and be capable of establishing good working relationships with both internal and external customers.
- Requires knowledge of insurance rules and regulations medical terminology and computer scheduling systems
- HSD/GED
Preferred:
- Bilingual (English/Spanish) strongly preferred.
- Previous experience in collecting money is preferred.
Essential Functions
- Promptly greets and acknowledges patients. Informs MAs and Providers of the patients arrival
- Instructs patients in completion of medical history and patient information forms and makes any necessary corrections to the patients account.
- Obtains accurate complete demographic and insurance information and financial contract/consent on patient paperwork as well as reviewing patients and guarantors to obtain accurate information assuring all necessary documents are populated and signed correctly. Ensure all required authorizations and/or referrals are attached to the appointment for that DOS.
- Responsible for identifying and collecting copayments coinsurances and pastdue account balances.
- Explains financial requirements to the patient in response to patient questions on billing and insurance matters; refers questions regarding more complex insurance/benefits questions to Site Billing Specialist.
- Evaluates patient financial status and establishes payment plans based upon authority levels.
- Responsible for accurately completing and interpreting insurance verification and benefits. Notifies patients family members physicians and/or supervisors of network insurance coverage issues that may result in coverage reduction.
- Scans all new or updated patient information into the computer (including photo ID insurance cards referrals and patient paperwork).
- Schedules followup appointments reviews patients insurance coverage and notifies patient if service requires an authorization or referral and sends the request to PCP.
- Maintains general knowledge of insurance plans accepted by HOPCo.
- Communicates with the patients in the lobby if the physician or provider is running behind schedule.
- Responsible for maintaining a secure and accurate cash drawer. Responsible for daily balancing of the cash drawer and closing batch.
- Maintains strictest patient confidentiality.
- Maintains a clean and organized front office workspace.
- Follows established Front Office SOPs.
- The job holder must demonstrate current competencies for the job position including a general understanding of insurance requirements.
About us:
The Center for Orthopedic Research and Education We dont mean to brag but did you knowThe CORE Institutehas been ranked by Ranking Arizona: The Best of Arizona Businesses!
- #1 for Orthopedic Practices
- #1 for Healthiest Healthcare Employers
- #3 for Best Healthcare Workplace Culture
- Winner in Best Places to Work
Required Experience:
Unclear Seniority
Employment Type
Full-Time
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