Luxury Resort Concierge
Luxury Resort Concierge
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Job Description
The Luxury Resort Concierge at Madison Beach Hotel is a crucial member of our team who ensures all guests have a memorable and enjoyable stay. This position requires a friendly & welcoming individual with exceptional customer service skills attention to detail and the ability to anticipate and meet guests needs. You will work closely with Guest Service Agents and Guest Service Director. You will also interact closely with bell/valet housekeeping staff spa staff and food and beverage staff.
Responsibilities
Greet guests and provide a warm welcome upon arrival
Assist guests with checkin and checkout procedures
Provide information and recommendations on local attractions restaurants and events
Arrange transportation and reservations for guests
Handle guest inquiries and complaints promptly and professionally
Coordinate with other hotel departments to ensure guest satisfaction
Requirements
Previous hotel experience preferred
Property Management System experience is preferred
Excellent communication and interpersonal skills
Strong problemsolving abilities
Knowledge of the local area and attractions
Ability to multitask and prioritize tasks effectively
Benefits
Paid personal and vacation time
Companysponsored medical plans including health insurance dental vision and life.
401K retirement plan
Go Hilton Team Travel Program
Hourly compensation $18.75 $20.75 based on experience
About the Company
Madison Beach Hotel is a luxury beachfront resort located in the scenic town of Madison Connecticut. We pride ourselves on providing exceptional service and unforgettable experiences for our guests. Our team is dedicated to creating a welcoming and enjoyable environment for both employees and visitors.
Distinctive Hospitality Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.
Employment Type
Full-Time
