Technical customer support-Fresher
Technical customer support-Fresher
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Job Description
Job Details:
Designation: Process Executive
CTC:INR 3.5 LPA
Job Location: Hyderabad
Roles and Responsibilities:
Response diagnosis resolution and tracking by phone email Chat (Highest and social media of customer support queries.
Knowledge of Workspace/cloud product.
Maintain response and resolution speed as defined by SLOs.
Keep high customer satisfaction scores and follow quality standards in 90 of cases.
Use existing knowledge base to provide a customer facing root cause assessment.
Provide customer facing bug progress summary using available tools and platforms.
Handle escalations raised by customers and partners.
Handle consults from the lower tier to assist in case resolution.
Ability to work in a rich diverse environment handle cultural and language differences and an effective communicator
Interview Details:
Mode: Virtual
Level 1: HR Screening
Level 2: HR Discussion
Level 3: SHL Result
Eligibility Criteria:
*&batch of any degree.
* Consistent academic record of 50 in 10th 12th UG.
* Maximum of 2 years of gap in education and not beyond year experience candidates.
* Strong written and verbal communication.
* Excellent problemsolving and analytical skills combined with impeccable business judgment and industry knowledge
Employment Type
Full-Time
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