Customer Services Advisor
Customer Services Advisor
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Job Description
Customer Service Advisor
Guildford & Woking Hospitals Sales & Marketing Permanent Full Time
Up to 24531 per annum depending on experience
37.5 hours per week
Nuffield Health Guildford and Woking Hospitals have an exciting opportunity for a dedicated and enthusiastic Customer Service Advisor to join our Sales & Marketing team.
This is a key frontline role that supports both the patient experience and our private healthcare growth. Were looking for someone who thrives in a fastpaced patientfocused environment and is passionate about delivering outstanding customer service and operational excellence.
The role will be based across both Guildford and Woking hospitals.
As a Customer Service Advisor you will:
Be a key first point of contact for patients consultants GPs and medical secretaries managing a variety of queries both in person and via telephone/email
Support selfpay and insured patient journeys from initial enquiry to booking and followup
Produce highquality selfpay quotes supporting price matching and bespoke requests
Manage referrals and admissions efficiently using Salesforce to track activity
Coordinate with consultants and secretaries to ensure smooth onboarding and clinic utilisation
Assist with daytoday capacity cancellations and appointment slot optimisation
Support sales reporting KPI tracking and local marketing campaign delivery
Work collaboratively within the wider Sales & Marketing Bookings and Business Admin teams across both hospital sites.
What were looking for:
A confident and friendly communicator comfortable dealing with patients and healthcare professionals alike
Strong administrative and organisational skills
Ability to manage multiple priorities and maintain attention to detail
Previous experience in healthcare administration or customerfacing roles preferred
Proficiency in systems such as Salesforce or willingness to learn CRM platforms
A team player who takes pride in supporting others and delivering a high standard of service
Helping you feel good:
We want you to love coming to work feeling healthy happy and valued. Thats why weve developed a benefits package with you in mind. From a cycletowork scheme to financial wellbeing support gym membership and more at Nuffield Health well take care of whats important to you.
About the Hospitals:
Nuffield Health Woking Hospital
A highperforming private hospital in Surrey specialising in orthopaedics womens health and diagnostics. Our modern facilities include 27 ensuite rooms three theatres (including laminar flow) imaging physiotherapy and pharmacy services.
Nuffield Health Guildford Hospital
A leading provider of private care in the South East offering complex surgery and a broad range of treatments. Facilities include four theatres oncology and acute dependency units and 49 ensuite rooms supported by a highly experienced clinical team.
Join Us
If youre ready to support our mission to deliver exceptional healthcare start your application today. We review applications as we receive them and may close the advert early if we receive high interest so apply now to ensure youre considered.
It starts with you.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
