Foster and Volunteer Coordinator
Foster and Volunteer Coordinator
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Job Description
Summary:
The Foster and Volunteer Coordinator facilitates deep engagement in the mission of the ASPCA through recruitment support and celebration of dedicated foster caregivers volunteers and responders at the Cruelty Recovery Center (CRC) in Columbus Ohio. At the CRC a dedicated team of sheltering veterinary and animal behavior staff work together to serve animals rescued in ASPCA national cruelty cases and disaster responses. This team works closely with the ASPCAs National Field Response (NFR) Veterinary Forensics Legal Advocacy & Investigations (LAI) Behavioral Sciences (BST) and Shelter Medicine Services (SMS) teams to ensure wellcoordinated operations and highquality care for animal victims of neglect abuse and natural disasters. The CRC team also provides care for animals housed in ASPCA temporary field shelters.
The Foster and Volunteer Coordinator works under the direction of the Senior Manager Volunteers and Fosters. Using best practices and innovative programs the Coordinator will play a key role in ensuring the health and wellbeing of the foster population by providing administrative and client care support for our foster volunteers. In addition to supporting the work of the foster program the Coordinator will also be responsible for providing support to the CRCs Volunteer Program. Perhaps the most critical function of the Coordinator will be to serve as part of a harmonious united team of shelter operations veterinary and animal behavior experts all dedicated to collaborating to provide balanced integrated care.
To succeed in this role the Coordinator will possess excellent people skills and time management skills in addition to paying meticulous attention to detail. The Coordinator will champion all animal populations enthusiastically and realistically to foster families and be fluent in major aspects of their wellbeing. The Coordinator will actively build and support volunteer foster and responder relationships ensuring positive experiences for participants of the program.
Responsibilities:
Responsibilities will include but are not limited to:
Program Support and Maintenance 85
Under the direction of the Senior Manager Volunteers and Fosters follow strategy program plans and tactics to realize key results for both the foster and volunteer programs.
Assist with actively recruiting training and retaining fosters volunteers and responders
Update robust foster and volunteer manuals reflecting best practices and priorities of the animal population
Establish and maintain regular communications with fosters volunteers and responders to increase engagement and provide training
Ensure all volunteer and foster applications documentation and credentials are managed updated and organized.
Monitor and maintain foster and volunteer databases
Communicate with foster caregivers and volunteers via phone and email to provide general updates and respond to inquiries
Establish and maintain regular communications with fosters volunteers and responders in conjunction with Senior Managers to increase engagement and provide training
Monitor and support volunteer and responder scheduling
Approve volunteer responder itineraries book travel arrangements and review timecards to ensure accuracy
Procure foster placements schedule medical checkup appointments and organize animal returns from foster homes
Work closely with operations medical and behavior to assign appropriate foster volunteers to specific animals
Develop innovative methods to market animals for foster placement
Regularly monitor the metrics volume and animal flow into and out of foster care; adjust operations as needed to improve service and efficiency
Ensure all foster volunteers receive comprehensive training in disease control and prevention in their home animal handling and safety techniques
Ensure all foster families are provided direct transparent communication about the purpose of their foster assignment and that those fostering animals with medical and/or behavioral risks understand that humane euthanasia may be the appropriate outcome for the animal
Manage a robust cache of supplies utilized by foster families in home and by volunteers in shelter
Provide a safe and compassionate environment for animals in our care our staff and for our clients by using lowstress handling techniques
Ensure needed animal followup tests and procedures are completed in a timely manner in conjunction with Legal Advocacy & Investigations Forensics and Medical
Seek out learn and implement best practices in the fields related to foster and volunteer programs
Attend workshops for animal welfare professionals to expand the sheltering rehabilitation and recovery work of the ASPCA; share learning with the entire team upon return
Collaborate consistently with other ASPCA departments prioritizing alignment in operations and practices across departments
Maintain strict confidentiality when dealing with criminal cases
Support the work of the Placement Team as directed
Perform other duties as assigned by the Senior Managers
Temporary Sheltering 15:
Assist with planning and arrangements for placement/foster for temporary sheltering operations in the field
When appropriate work with local communities affected by disasters to return rescued animals to their owners and find placement for unclaimed animals
Exemplifies the ASPCAs Core Values:
Has Commitment and dedication to improving the lives of animals
Demonstrates Ownership and feels responsible for outcomes
Believes in Team that we are stronger together
Seeks to Elevate others and reimagine what is possible
Focuses on Impact specifically making change for animals
Qualifications:
Demonstrated exceptional client services skills; solutionfocused problemsolver
Demonstrated exceptional skills in supporting programs
Excellent peoplemanagement skills
Ability to work well with foster families volunteers and responders
Always treats people and animals with care and respect; must be a compassionate caregiver for animals and have a genuine interest in leading others
Maintains a consistently positive attitude; must enjoy working directly with people; respects team members at all levels
Excellent written and oral communication skills
Flexible communicator; ability to interact with diverse personalities and groups
Meticulous organizational skills; pays close attention to detail
Works efficiently and calmly in a quickpaced changing environment
Works well under pressure; willing to work long hours
Adapts to a flexible work schedule and willingness to be oncall for lastminute deployments
Relishes troubleshooting and problem solving
Ability to work independently as well as part of a team
Ability to work closely with behaviorally and medically compromised animals in an environment where euthanasia is performed
Low stress animal handling and restraint skills preferred
Administrative and computer skills including proficiency with Microsoft Word Excel and PowerPoint required
Ability to walk bend stand and reach constantly during a minimum 8hour day
Ability to drive a vehicle
Provide a safe and compassionate environment for animals in our care our staff and for our clients by using lowstress handling techniques
Must provide a valid drivers license upon hire and pass a motor vehicle history check demonstrating a safe driving history
Ability and willingness to travel up to 20 of the time as needed
Education & Work Experience:
B.S. or B.A. preferred High School Diploma or GED required
At least one year of work/volunteer experience in an animal welfare setting (i.e. animal shelter clinic rescue etc. is required; 2 years of experience is preferred.
Experience working with medically or behaviorally compromised animals preferred
Animal first aid skills preferred
Fear Free Shelter certification in required within 60 days of hire
Low Stress Handling University SilverLevel certification is required within six months of hire
Knowledge of and experience working within Incident Command System (ICS) structure preferred; completion of IS700.b IS800.d IS100.c and IS200.c training courses within 3 months of employment required
Compensation and Benefits:
Starting pay for the successful applicant will depend on a variety of factors including but not limited to education training experience location business needs internal equity market demands or budgeted amount for the role. The target hiring range is for new hire offers only and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future.
The target hiring range for this role is $23.40 $24.84 per hour.
For more information on our benefits offerings visit our website.
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Qualifications:
See above for qualifications details.Language:
English (Required)Education and Work Experience:
High School DiplomaOur EEO Policy:
The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex national origin ancestry gender gender identity or expression age marital or domestic partner status citizenship status sexual orientation disability genetic information military or veteran status or any other characteristic protected by applicable federal state or local laws regulations or ordinances.
Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCAs standard application process which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCAs People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.
Individuals seeking employment are considered without regards to race color creed religion sex national origin ancestry gender gender identity or expression age marital or domestic partner status citizenship status sexual orientation disability genetic information military or veteran status or any other characteristic protected by applicable federal state or local laws regulations or ordinances.
ASPCA is an Equal Opportunity Employer (M/F/D/V).
Required Experience:
IC
Employment Type
Full-Time
