Customer Success Operations Manager
Customer Success Operations Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Intro
What will you do
- Plan coordinate and execute communication programs across multiple channels tailored to different customer in close collaboration with marketing and sales teams.
- Partner with customer insights function to develop datadriven crosssell and upsell campaigns.
- Work with inside sales teams to implement campaigns and measure their success.
- Oversee and optimize endtoend customer journeys implement improvements and automations to ensure a seamless experience.
- Contribute to crossdepartmental projects to enhance key touchpoints such as customer portals and eshop platforms.
- Contribute to the design launch and refinement of addedvalue offerings for customers.
- Actively provide insights to align offerings with customer needs and expectations.
What do we expect
- 5 years of experience at least 3 years in customer lifecycle management roles in B2B and indsutrial sectors.
- Familiarity in both hardware and software environments and a good knowledge of subscription models is a strong plus.
- Exceptional communication skills and demonstrated ability to lead crossfunctional initiatives and deliver impactful results.
- Proven ability to interpret data and translate insights into actionable strategies.
- Strategic mindset with the ability to adapt and thrive in a fastpaced setting.
- Fluent in English is a must.
Our offer
- Competitive remuneration package
- Team building events and company activities
- Opportunities for professional development
- Free car parking
For this position we only consider direct applications via our platform.
About us
Required Experience:
Manager
Employment Type
Full-Time
