Mercy Neighborhood Ministry
Mercy Neighborhood Ministry
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Salary Not Disclosed
1 Vacancy
Job Description
Thank you for considering a career at Mercy Health!
Scheduled Weekly Hours:
40Work Shift:
All (United States of America)Summary of Primary Function/General Purpose of Position
The Telecommunications Operator expedites telephone radio pager and public address communications throughout the Hospital including emergency announcements and notifications in accordance with the Emergency Preparedness Manual. Responsibilities include contacting oncall teams; administrative medical personnel surgery anesthesia cardiac emergency/disaster etc.
Essential Job Functions
- Functions as a full time Operator; responds prioritizes and navigates all internal and external calls in a prompt courteous manner including patient information and transferring to patient rooms. Coordinates language and sign language interpretation requests by callers. Must possess ability to trouble and resolve caller problems and specific requests in a timely manner. Maintains pagers (site specific). Utilizes paging system two way radio and portable phones as needed. When requested contacts On Call Teams/Personnel and documents according to site specific protocol. Monitors and responds appropriately to alarms i.e. Security/Panic Maintenance Elevator Weather Radio Responder 5 and Emergency phone line notifications. Responds accordingly to Emergency codes and site specific policies. Records all shift occurrences and fulfills documentation requirements per site policies/protocol. May also organize and update the hospital directory; track employee pager assignments; assist managers in ordering departmental language phones; order all office supplies; attend hospital staff meetings as needed
- Coordinates calls for On call Teams Documents calls including name and time of call tracks and follows outcome of each request. Notifies appropriate personnel of response status.
- Monitors and responds to alarm security systems. Identifies alert situation emergency/disaster codes medical gases severe weather elevator malfunction and security systems; notifies appropriate response personnel. Documents type of alert and call/response details.
- Determines need for outside operator assistance and connects all callers as appropriate. Responds to prioritizes and dispatches all calls forwarded from the information desk during its nonstaffed hours. Coordinates all language line requests; documenting calls including location and time of call. Connects callers with language line personnel.
- Requirements:
- High School diploma or equivalent
- Prior telecommunications medical terminology hospital medical office experience preferred
MercyHealth is an equal opportunity employer.
Many of our opportunities reward* your hard work with:
- Comprehensive affordable medical dental and vision plans
- Prescription drug coverage
- Flexible spending accounts
- Life insurance w/AD&D
- Employer contributions to retirement savings plan when eligible
- Paid time off
- Educational Assistance
- And much more
*Benefits offerings vary according to employment status.
Department:
It is our policy to abide by all Federal and State laws as well as the requirements of 41 CFR 601.4(a) 60300.5(a) and 60741.5(a). Accordingly all applicants will receive consideration for employment without regard to race color national origin religion sex sexual orientation gender identity age genetic information or protected veteran status and will not be discriminated against on the basis of disability. If youd like to view a copy of the affirmative action plan or policy statement for Mercy Health Youngstown Ohio or Bon Secours Franklin Virginia; Petersburg Virginia; and Emporia Virginia which are Affirmative Action and Equal Opportunity Employer please email . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact The Talent Acquisition Team at .
Employment Type
Full-Time
