Director of Operations HopeWorks Canada Ltd

Are you a dynamic leader who is passionate about an experienced in using business for social good Join HopeWorks Canada Ltd. a dynamic social enterprise wholly owned by ADRA Canada. We are seeking a Director of Operations to help grow our missiondriven business. If youre a strategic thinker with a heart for social innovation this is your chance to make a difference!

The Director of Operations is a strategic and resultsdriven leader responsible for overseeing and optimizing the operational efficiency and scalability of HopeWorks Canada Ltd. Reporting to the Chief Executive Officer (CEO) and accountable to ADRA Canada the organizations sole shareholder the Director of Operations will play a pivotal role in driving operational excellence and sustainable financial growth. This position will provide strategic oversight for the Hope Harvest and Hope Residence business streams ensuring alignment with the organizations mission while enhancing overall performance and longterm success.

Reporting to: CEO HopeWorks Canada Ltd.

Department: Administration

Location: Newcastle ON Canada

Employment Type: Fulltime

Travel: International and National travel required up to 30 of the time

Application Closing Date: Open until filled

KEY RESPONSIBILITIES

Strategic Growth Management 25

• Develop and implement the organizations strategic plan ensuring alignment with the organizations mission and goals.
• Develop implement and oversee growth strategies to scale the organizations business products and services in the Canadian market ensuring alignment with best practices and the organizations mission and goals.
• Develop implement and oversee the organizations operational plan and budget ensuring cost effective use of resources while maximizing impact.
• Oversee daily operations of the organizations business products and services ensuring operational excellence in production sales marketing and research and development to drive process improvements.
• Collaborate with crossfunctional departments of ADRA Canada to provide the necessary financial and marketing support for business operations.
• Develop policies procedures and systems for operational effectiveness efficiency productivity and impact measurement.
• Report to the CEO on meeting organizational mandates and performance of business products and services.
  

Financial & Budget Management 20

• Lead development of budgets financial forecasts and performance metrics to track financial performance of the organizations business products & services and adjust operations accordingly.
• Manage the organizations business product and services budgets and expenses and ensure costeffectiveness.
• Identify costsaving opportunities without compromising quality or service delivery.
• Increase profitability of business products and services to ensure sustainability of ADRA Canadas social programs.
• Ensure compliance with financial regulations grant requirements and funding agreements.
  

Quality Control & Compliance 15

• Ensure compliance with company policies industry regulations and legal requirements.
• Implement quality control measures to maintain high product and service standards.
• Conduct risk assessments and develop mitigation strategies.
  

Stakeholder & Vendor Management 15

• Coordinate with internal departments suppliers and external partners.
• Lead negotiation of contracts purchasing and management of vendor relationships.
• Build relationships with key stakeholders to enhance operational effectiveness.
  

Impact & Performance Management 10

• Establish key performance indicators (KPIs) to measure operational success of the organizations business products & service.
• Implement datadriven decisionmaking processes to assess the effectiveness of the organizations business product and services.
• Prepare reports and present insights to CEO and Board for decisionmaking.

Logistics 15

• Manage the supply chain and import process for the organizations business products ensuring quality control.
• Ensure compliance with Canadian import regulations.
• Manage demand forecasting and order fulfillment and logistics to ensure timely order processing and distribution to customers/retailers.
• Maintain relationship with distributing partner(s).
• Oversee warehousing and inventory levels.
• Develop and implement logistics plan for online sales.
• Develop strategies to reduce risk and maximize costsavings without compromising quality.
  

*Perform other duties as designated by the Director.

EDUCATION EXPERIENCE AND CORE COMPETENCIES

MustHaves:

• Masters degree in business administration operations or supply chain management public administration or related field required.
• Minimum of 710 years of experience in executive level management preferably in a social enterprise or impactdriven business.
• A citizen or permanent resident of Canada or the ability to legally work in Canada by virtue of holding a current valid work permit (if required)
• Strong ability to make decisions and initiate action by making prompt clear decisions which may involve tough choices or considered risks.
• Excellent Leadership & Supervisory skills Able to provide others with a clear direction and set appropriate standards of behaviour.
• Excellent Persuasion & Influencing skills Able to makes a strong personal impression and gain clear agreement and commitment from others.
• Proven ability to formulate implement operational strategies and processes to realize organizational goals.
• Strong financial management and budgeting skills with understanding of social enterprise funding structures.
• Exceptional communication and interpersonal skills.
• Proficient in Microsoft Office Suite and communication/collaboration applications such as SharePoint Zoom Teams etc.
  

NicetoHaves:

• Project Management certification.
• Fundraising experience.
• International business experience.
• Proficient in project and workflow management tools.
• Familiarity with logistics and supply chain software.
• Written and oral communication skills in French.

HOPEWORKS CANADA LTD. VISION MISSION & PERSONAL COMMITMENT STATEMENT

HopeWorks Canada Ltds vision is to become Canadas leading social enterprise by providing highquality products and services driving global social impact and being the preferred choice for Canadians who want their purchases to support meaningful change worldwide.

HopeWorks Canada Ltds mission and purpose is to develop ethical and innovative incomegenerating ventures that offer valuable goods and services within Canada whereby the profits earned will be used to support the programming activities of ADRA Canada enabling them to provide greater assistance to individuals and communities in need.

HopeWorks Canada Ltds employees are engaged in supporting the vision and mission and as employees are required to exemplify the Christlike life and avoid all appearances of wrongdoing. The employee must conduct him/herself both on and off duty in accordance with HopeWorks Canada Ltds code of conduct.

WHY A CAREER WITH HOPEWORKS CANADA Ltd

Joining HopeWorks Canada Ltd. means being part of a purposedriven organization that blends business innovation with social impact. Unlike traditional businesses our profits are reinvested into meaningful causes creating lasting change in the communities we serve. Youll have the opportunity to apply your skills in a dynamic missiondriven environment where your work directly contributes to social solutions. As part of our team youll enjoy a collaborative culture and the satisfaction of knowing that your efforts make a real difference. If youre looking for a career with purpose where business meets positive change this is the place for you!

HopeWorks Canada Ltd. is an equal opportunity employer. We are committed to a inclusive barrierfree recruitment and selection processes including our work environment. We especially welcome applications from women Indigenous peoples and members of racialized communities.

HopeWorks Canada Ltd. welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please inform us within your application if you require any accommodations and every effort will be made to meet your needs.

Due to a high volume of applicants only shortlisted candidates will be contacted. If you are chosen to move forward our interview process typically follows this sequence:

• One hour inperson/virtual get to know you interview with a member of the HR team Hiring Manager and sometimes another senior staff member. This interview will evaluate values and culture fit.
• One hour in person/virtual technical interview with a member of the HR team and the Hiring Manager and/or the Department Director.
• Depending on the role in some cases a 30 minute to 2hour technical skills test will be required.
• Reference checks.
• A decision is communicated and an offer is extended subject to criminal background check.

At HopeWorks Canada Ltd. we aim to complete the entire process above within six 6 weeks. If at any time we decide to end your candidacy you will be notified of this by a member of our team in writing. We would appreciate it if you extend us that same courtesy.

TERMS AND CONDITIONS

The terms and conditions shall be read in conjunction with the HopeWorks Canada Ltd. Human Resources Manual (as amended from time to time) the contents of which form part of the employees obligations to HopeWorks Canada Ltd. The obligations of HopeWorks Canada Ltd. are as set out in the HopeWorks Canada Ltd. Human Resources Manual and the applicable employment standards legislation and regulations whichever obligations are greater. The employer will have no other obligations except as expressly set out in a written employment contract.

Performance Review: A Performance Review will typically be conducted after the first three months in the position. All employees will be required to participate in semiannual Performance Reviews.

Job Description Continuous Review: This job description is intended to describe the general nature and level of work being performed by incumbents assigned to this position. It is not intended to be an exhaustive list of all responsibilities duties and skills required. Job descriptions are reviewed on a regular basis and can be modified at any time to meet the needs of HopeWorks Canada Ltd.

Physical Requirements: Must be able to read speak and hear. Must be able to effectively communicate both orally and in writing. Some standing walking bending kneeling carrying of light items etc. are required. Standard work hours as defined by the HopeWorks Canada Ltd. Human Resources Manual are required.

Working Conditions: Essential responsibilities are performed either in the office or in travelling conditions.

• Within the office the work is primarily in a sedentary and comfortable environment with tasks usually performed under normal office conditions with little or no noticeable discomfort. The work area is well lit and ventilated.
• If travelling (international and/or domestic) there will be difficult conditions and challenging environments particularly to destinations in the developing world.

Required Experience:

Director