Program Manager Full-Time

The Program

Taproot Community Support Services (formerly WJS Canada) works to improve the lives of person in their communities through a variety of programs and services.

Skyline is a licensed 2bed coed resource focusing on youth ages 1318 receiving services through the Ministry of Children and Family Development (MCFD).

Skyline provides a safe home environment in Downtown Victoria. Taking a personcentered traumainformed approach staff are expected to recognize the effects of trauma and help youth cope with the effects. The goal in the provision of services is to avoid retraumatizing and facilitate personal growth. The staff accomplish this via knowledge of the traumainformed approach assessment and relationshipbuilding responding to disclosures focusing on youths strengths and having cultural awareness. Experience and understanding of the interaction of trauma and substance use with youth an asset.

The Position

We are looking for someone with the ability and skill to respond effectively to crisis situations applying trauma informed practices and strengthbased approaches.

The Program Manager provides operational and administrative direction for the development implementation and management of the program in this CARFaccredited agency. They implement and monitor policies and procedures related to daytoday services to persons served and directs and coordinates the daytoday management of program staff. They work directly with persons served and their families/care teams as required and are responsible for overseeing and coordinating individual program plans. The Program Manager participates in agency decisionmaking and is the primary liaison with the contracting body.

This management position is based at the Skyline program in Victoria British Columbia.

Scheduling
This permanent fulltime position will work 40 hours per week with a weekly schedule of:
Monday through Friday
The schedule will be confirmed and discussed at the time of hire and will be adjusted as needed to meet the operational requirements of the program and some hours may be required to be done online.
Will be part of an oncall rotation with the Program Coordinator.

In Your Role You Will

Recruit screen hire supervise and evaluate performance of program staff; coordinate work allocation training and problem resolution; motivate employees and/or contractors to peak performance and productivity; take disciplinary action when required.
Ensure the program and staff comply with policies procedures and values of the agency and use best practices when supporting persons served.
Establish and maintain a program structure and staffing to effectively accomplish the agencys goals and objectives; coordinate and oversee the recruitment employment training supervision evaluation and discipline of staff and termination as required.
Coach and mentor staff and lead and participate in team building activities.
Ensure the program complies with any applicable collective agreement; facilitate on site grievance meetings.
Develop and maintain program standards and procedures that comply with provincial and agency policies regulations standards and guidelines; establish and coordinate outcome evaluation quality improvement and safety protocols and procedures.
Establish and implement short and long term goals objectives and operating procedures; monitor and evaluate program effectiveness; effect changes required for improvement.
Contribute to developing agency policies and procedures by participating in agency planning policymaking and other committees.
Develop and manage annual program budget and perform periodic cost and productivity analyses.
Produce program occupancy annual and other reports as required.
Advocate effectively for service recipients.
Represent the program and/or agency at various interagency forums as well as to the media government agencies families/caregivers funding bodies and/or the general public/local community; network with other agencies organizations individuals and community groups for the benefit of the service recipients and program including participation on community boards committees and professional groups.
Participate in staff meetings and case conferences as required.
Ensure physical environment is maintained according to established standards and procedures required inspections are completed and any required followup is done.
Ensure staff utilize practices that promote the health welfare safety and security of service recipients and staff.
Support menus and food plans that meet established nutritional standards both on and offsite.
Comply with and utilize appropriate crisis prevention and intervention standards and practices.
Ensure staff or contractors who dispense medication to service recipients receive or possess appropriate training and that all medication is dispensed according to the guidelines established by the Medication Safety and Advisory Committee.
Operate motor vehicles safely and legally while transporting service recipients or on Taproot business.
Provide oncall and emergency coverage on pager or cell.

***Prior to confirmation of employment all applicants must provide a copy of a current Criminal Record Check and/or Government Screening Letter. These checks vary depending on province and sector and will be communicated by the Program Hiring Team.

As An Ideal Candidate You Possess

A degree in one of the humanities social sciences or related field with educational preparation for the roles of manager and administrator.
Minimum of three years in a similar facility or program with at least one year in a supervisory or management role.
Must have specific experience with financial and human resource management.
Current WCB Occupational First Aid Level 1 and CPR certificates required.
MANDT or NonViolent Physical Crisis Intervention Certificate and Conflict Resolution Certificate
Experience with basic sign language and/or alternative communication strategies training or experience an asset.
Valid Class 5 Drivers License and clean drivers abstract

Other Requirements:
A physicians note confirming suitability including a negative tuberculosis screening test
Prior experience in Trauma Informed Practices
Prior experience in implementing Behavioural Interventions
Successful criminal record/vulnerable sector check.
Successful candidate must sign an oath of confidentiality a conflict of interest statement abuse protocols and a code of ethics statement

**Successful applicants will be required to participate in MCFD screening prior to confirmed employment with Taproot Community Support Services.**

What Taproot Community Support Services Does

At Taproot your passion for helping others can truly make a difference. As an employeeowned company we value collaboration learning and innovation. Our strengthbased approach guides both our care and how we support each other. Join a team where your voice matters and together were building a company were proud of.

Our Employees Enjoy

Work/life balance
Learning and career development opportunities
Competitive wages and salaries
Paid vacation and benefits for eligible employees
Defined benefit pension plan (Municipal Pension Plan) for eligible employees within British Columbia
Matching RRSP plan for eligible employees within Alberta
Professional development opportunities and jobrelated training
Employee and Family Assistance Program
Long Service Milestone rewards
Employee referral bonus program

For more information on Taproot Community Support Services visit our website: taproot

No candidate will meet every single desired qualification. If your experience looks a little different from what weve identified and you think you can bring value to the role wed love to learn more about you! Please apply.

EqualOpportunity Employer
Our commitment to creating a diverse and inclusive work environment is unwavering. We believe that varied backgrounds and experiences fuel innovation and success. As an equalopportunity employer we prioritize diversity equity and inclusion across all operations. Were seeking candidates passionate about contributing to our multicultural teams and enriching our workplace with their unique insights and cultural sensitivity.
We encourage individuals from diverse backgrounds to apply and join us in fostering a welcoming and inclusive environment.

No telephone calls please. Only those candidates selected for an interview will be notified.