Member Services Representative
Member Services Representative
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Job Description
Overview
Mutual of Enumclaw was founded in 1898 by local farmers who wanted to look out for each other. That spirit continues to define our company culture. We are committed to cultivating and preserving a culture of inclusion and connectedness. Our employees are proud of our thoughtful approach to insurance and it shows. In January 2025 we were recognized as Washingtons Best Company to Work For (our thirteenth year in a row as one of the top 100 by Seattle Business magazine based on a survey of our employees.
Mutual of Enumclaw works exclusively with local independent agents to offer insurance products for individuals families farms and businesses. We currently operate in Washington Oregon Idaho Utah Arizona Montana and Wyoming.
The Member Services Representative I reports to a Member Services Supervisor and contributes to the mission and vision of the organization by delivering a worldclass service experience to our members and agents.
Location: The successful candidate will work remotely and/or at our Home Office in Enumclaw WA. If remote the candidate must be located in one of our operating states (WA OR ID UT AZ MT and WY) and be able to work during our core Pacific Standard Time (PST) business hours and must have highspeed internet (internet speed test required).
Hourly Hiring Range: $23.07 $25.62
Full Salary Range: $23.07 $28.47
Candidates having more experience may be considered for a Member Services Representative II. Compensation and position will be commensurate with experience.
Hiring Range: $25.74 $30.21
Salary Range: $25.74 $33.42
*The hiring range represents Mutual of Enumclaws current hiring pay scale for this role. Mutual of Enumclaw reserves the right to modify or update this range any time. Exact compensation may vary based on skills and experience. Compensation is only one part of our entire total rewards package. To see some of the benefits and perks we offer please click here.
Responsibilities
- Provide Ethical Responsive Personal and Efficient service to our members & agents.
- Use strong communication skills keen listening skills and empathy to provide a worldclass service experience.
- Assist members and agents with inquiries regarding a variety of insurancerelated questions.
- Establish a followup with members and agents when necessary to ensure complete resolution of each inquiry.
- Process various department tasks accurately and efficiently.
- Utilize department reference materials to provide information confidently accurately and efficiently.
- Understand aspects of billing systems and processes identifying and communicating impacts on billing and policy premiums.
- Process new business policy changes declarations renewals cancellations and rewrites in accordance with departmental procedures.
- Interpret and explain Mutual of Enumclaw policy contracts and products to members and agents.
- Develop and maintain product procedural and technical knowledge.
- Assist agents with Mutual of Enumclaw quoting and agency download applications.
- Perform most duties by telephone in an office setting.
- May require availability after normal business hours.
Qualifications
Required Skills/Abilities:
- Demonstrated proficiency with the use of PC software applications (Microsoft Office Internet Explorer Outlook etc..
- Exceptional phone etiquette and written communication skills.
- Detail oriented and organized.
- Strong problemsolving skills.
- Ability to produce high volume quality work results.
- Proficient team interaction and interpersonal skills.
- Ability to identify and research complicated billing issues and involve appropriate parties.
- Intermediate mathematical skills.
- Accurate and through processing checking and generation of legal contracts documents and forms.
- Basic understanding of the manual rating process for all lines of business.
- Working knowledge of designated Underwriting authority levels.
Education and Experience:
- 03 years of prior customer service experience preferably in the property & casualty insurance or financial services sector.
- High School Diploma with relevant experience required.
- Associates Degree preferred.
- Property & Casualty License required within 30 days of hire.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer including video conferencing.
- Prolonged periods of time talking on the phone.
Required Experience:
Unclear Seniority
Employment Type
Unclear
