Print Services Associate
Print Services Associate
Posted on :
18-06-2025
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1 Vacancy
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Job Description
Print Services Associate
Optimize print service delivery and equipment uptime in a dynamic client-facing role across two locations in Winnipeg. This hybrid-site position focuses on customer support printer maintenance and device management within a professional yet casual environment. Ideal for service-driven individuals with tech and DocuCare experience.
What is in it for you:
Hourly salary of $25.
12-month contract.
Full-time position: 37.50 hours per week.
Weekday schedule from 8:00 am to 4:30 pm.
On-site work in a dynamic environment.
Join a passionate and inclusive team of professionals.
Location: Winnipeg MB (2 days per week at R2X 3A7; 3 days per week at R3C 0G8)
Responsibilities:
Act as the on-site contact for print services and equipment support.
Perform basic device cleaning maintenance and break/fix tasks (70% of duties).
Deliver basic end-user training on print devices.
Manage equipment configuration including IP address setup and scan/email templates.
Troubleshoot basic printing and connectivity issues; escalate as needed.
Download/install drivers and map printers on user PCs.
Monitor and maintain inventory of consumables and operator-replaceable parts.
Serve as liaison for equipment delivery movement and service coordination.
Use internal systems for service call handling and reporting.
Apply software updates and patches when necessary.
Manage data entry for asset tracking and billing meter submissions.
Provide physical support for equipment (lifting up to 40 lbs moving hardware bending/stretching).
Coordinate with client teams using internal processes for equipment logistics.
Support remote device monitoring and resolution activities.
Participate in annual preventive maintenance schedules and inventory tracking.
What you will need to succeed:
High School diploma required.
1 year experience in a customer service environment.
2 years of experience resolving printing equipment issues.
Prior DocuCare experience strongly preferred.
Strong PC proficiency including driver installation and printer mapping.
Ability to lift and move up to 40 lbs.
Ability to bend stretch and reach without issue.
Excellent customer service and communication skills.
Ability to manage multiple tasks and perform duties with minimal supervision.
Basic problem-solving skills and equipment diagnostics per training provided.
Ability to escalate and resolve customer issues effectively.
Strong planning organization and execution skills.
Ability to assess issues define root causes and prioritize solutions.
Demonstrated business maturity and professionalism.
Self-initiated and results-driven with a collaborative mindset.
Why Recruit Action
Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.
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Employment Type
Full Time
Key Skills
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