University Kia- Automotive Customer Service Rep
University Kia- Automotive Customer Service Rep
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Salary Not Disclosed
1 Vacancy
Job Description
Job Details
Greenway Automotive Groupis one of the worlds most progressive privately held automotive companies proudly servingFlorida Alabama Georgia Missouri South Carolina Pennsylvania Tennessee Texas and China.The Groups 46 domestic automotive dealerships include some of the nations top ranked performers in sales service customer satisfaction and profitability.Greenway Automotive Group is an Equal Opportunity Employer.
DESCRIPTION:
University Kia is looking for enthusiastic selfstarters with a passion for Customer Service. Wewant you to be part of our team. The Customer Service Representative must be an individual who understands todays technologies;who can communicate in a clear and efficient manner with customers through phone email and internet in order to schedule appointments. The CSR isthe liaison between our company and its current and potential customers
The ideal candidate must have excellent customer service skills a confident and outgoing personality a professional appearance and great communication skills.
Full and Part time positions available.
RESPONSIBILITIES:
- Answering phones and manage large amounts of inbound and outbound calls in a timely manner while delivering exceptional customer service
- Schedule appointments by following communication scripts and processes of Greenway DCJR
- Maintain up to date knowledge of all vehicles accessories financing options and promotions
- Accurately complete all transaction paperwork
- Identify customers needs collect customer information research every issue and provide solutions and/or alternatives
- Attend staff meetings training and educational classes as required
- Performs other duties as assigned
QUALIFICATIONS:
- Strong computer/internet mobile/smart phone and social media skills
- Previous experience in a customer support role
- Highly motivated selfstarter with an outgoing customer oriented personality
- Excellent problem solving skills including the ability to maintain composure under stress
- Excellent interpersonal skills to interact professionally with customers vendors and staff
- Outstanding phone and communications skills
- Willing to work with the public on a daily basis
- Neat clean and professional appearance
- Ability to achieve goals with limited direct supervision
- Able to work flexible hours including nights weekends and holidays
- Familiarity with CRM systems and practices preferred
- Ability to multi task set priorities and manage time effectively
BENEFITS:
- Competitive Pay
- Employee Purchase and Service Discounts
- Paid Vacation
- Full benefits options including Medical Dental Vision Life Disability and Accident Insurance
- 401(k) Retirement Savings Plan
- State of the Art Facility with a Professional Working Environment
Employment Type
Unclear
