Systems Analyst 2 - Microsoft Teams Enterprise voice

What success looks like in this role:

The Position will be a dedicated Microsoft Teams Direct Routing and other Unified Communication platforms.

This role will work with the Digital Workplace Unified Communication Lead to architect UC technologies such as onpremises deployment migration to MS Teams from different platforms (E.g. Skype for Business Zoom etc..

Responsibilities and Accountabilities:

• ExpertLevel in Microsoft Teams Microsoft Lync/SkypeforBusiness and integrated technologies
• Strong handson experience in complex enterprise Unified Communication platforms
• ExpertLevel experience in Configuring and Administration of High Availability environment for Unified Communication technologies Direct Routing SBCs environments.
• ExpertLevel experience Spectralink DECTSolution
• Experience with Creation modification and deletion of end devices DECT servers and DECT transmitters.
• Experience with Operation of the OVOC server incl. patch management
• Experience with Luware Contact Center solutions
• Expert with managing application policy for controlling and accessing Luware routing within the Microsoft Teams client.
• Expert in managing Luware Attendant Console
• Environmental changes consolidation platform upgrades SBC firmware and security management
• Test where appropriate and possible in a production simulated laboratory environment any new Digital Workplace Collaboration technology prior to production implementation.
• Optimize the performance of the environment including reconfiguration maintenance and/or upgrades.
• Plan Develop Test Provision Administer and manage all related systems related to Digital Workplace Unified Communication and collaboration
• Manage and plan both hardware and software upgrades as necessary for Digital Workplace Messaging technologies.
• Create and maintain all documentation for all architecture build integration transition and maintain phases of the Digital Workplace Messaging technologies.
• Conduct hardware capacity planning and make recommendations based on future direction and needs as it relates to supporting Digital Workplace Messaging technologies.
• Support partnerships with Microsoft and other vendors that make up the Digital Workplace technology area.

You will be successful in this role if you have:

• NV1 Security Clearance is required.
• Must be an Australian Citizen
• ExpertLevel in Microsoft Teams Microsoft Lync/SkypeforBusiness and integrated technologies
• AdvanceLevel understanding of MS Teams Direct Routing Meeting Room technologies such as Crestron Surface Hubs Poly etc.
• Advanced experience with SBC such as AudioCodes Ribbon/Sonus MediaPacks or any other Analog Gateways SIP Trunks VOIP ISDN E1/T1
• HighLevel of understanding of Microsofts Productivity Software Collaboration Suite (MS Teams SharePoint OneDrive)
• Strong understanding of ITIL.
• Strong knowledge of Microsoft PowerShell.
• 8 years of working with Microsoft Teams Skype for Business / Lync 2013/ Lync 2010 Direct Routing SBCs and/or any Microsoft and Networking Technical related technologies.
• 4 years of relevant work experience as a Tech Lead in technical support to Enterprise Customers.
• Proven experience in managing complex Microsoft Unified Communication and collaboration enterprise environment for large global enterprises
• Solid understanding of UC VOIP SBCs MTRs
• Microsoft Certifications in the relevant Microsoft technologies required for this position.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age caste citizenship color disability family medical history family status ethnicity gender gender expression gender identity genetic information marital status national origin parental status pregnancy race religion sex sexual orientation transgender status veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein or cannot otherwise complete your expression of interest without additional assistance and would like to discuss a request for reasonable accommodation please contact our Global Recruiting organization at or alternatively Toll Free:(Prompt 4. US job seekers can find more information about Unisys EEO commitment here.