Assistant Box Office Manager O2 Shepherds Bush Empire
Assistant Box Office Manager O2 Shepherds Bush Empire
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Job Description
Job Summary:
Venue: O2 Shepherds Bush Empire
Company: Academy Music Group
Location: London
Reports to: General manager
Working hours: Fulltime
Role
The assistant box office manager is a key member of the team to provide seamless and exceptional customer and client services and be a central link between our venue and our audiences. You will contribute to the effective running of our core business be passionate about the entertainment industry and provide ticketing services across a wide variety of live events.
Our team
O2 Shepherds Bush Empire is our prestigious and internationally renowned West London venue where our shows and events are as diverse as the individuals within it. The successful candidate will be contributing to an innovative team to ensure high quality service driving our inclusive culture to deliver the best possible programme of live entertainment for everyone where collaboration is at the heart of everything we do.
About you
- Experience in a box office environment within the live entertainment industry
- Knowledge in using digital ticketing platforms
- Proven track record in customer service
- Proficient in Microsoft Office packages
- Good communication and diplomacy skills
What we need
- Client and customer service experience
- Enthusiasm for the live events industry
- Flexibility to work irregular hours (weekends/evenings/public holidays)
- Willingness to build positive working relationships
- A proactive organiser with clear attention to detail
What youll be doing
- Support an efficient and smooth box office service
- Daily liaison with Ticketmaster ticket agencies and promoter ticketing departments
- High quality customer service
- Maintain firstrate relationships with clients partners and audiences
- Ensure accurate and timely sales of all ticketed events
- Monitor ticket allocations to maximise sales through Ticketmaster
- Make sure all paperwork and reporting is completed and professionally retained
- Supervise casual box office employees as required
- Proactively administer all accessible ticketing requirements and communications
- Financial reporting and administration Reconciliation and cash management
- Maintain ticket stock and Ticketmaster equipment
- Support the Companys charitable and guest ticketing services
- Troubleshoot and report technical issues
- Work collaboratively with the venue team partners and Company head office Publicly represent the venue and Company in a professional manner
Equal opportunities
We are passionate and committed to our people and go beyond the standard rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business well encourage you to develop your professional and personal aspirations enjoy new experiences and learn from the talented people you will be working with. Its talent that matters to us and we encourage applications from people irrespective of their gender race sexual orientation religion age disability status or caring responsibilities.
Reality check
While this is a great opportunity in an exciting industry this is not just a chance to see shows for free! The role is not your ordinary ninetofive and the industry is demanding with sometimes long and unsociable hours. The excitement and energy of the shows and events we create comes from the hard work and dedication we commit to our work and this position is no exception so get ready to bring your very best to the role.
Our company
Academy Music Group (AMG) is the UKs leading owner and operator of live music and entertainment venues with awardwinning credentials. Several of our historic theatres are unique institutions of British music and culture and our vision is to inspire artists and audiences by hosting unforgettable live performances.
AMG is part of Live Nation Entertainment which is the worlds leading live entertainment company comprised of global market leaders: Ticketmaster Live Nation Concerts LN Media and Artist Nation Management.
#AMG
Required Experience:
IC
Employment Type
Full-Time
