Air Operations Specialist

Air Operations Specialist

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and
transformation we are redefining the boundaries of possibility continuously setting new standards for efficiency sustainability and
excellence.

At Maersk we believe in the power of diversity collaboration and continuous learning and we work hard to ensure that the people
in our organisation reflect and understand the customers we exist to serve.

With over 100000 employees across 130 countries we work together to shape the future of global trade and logistics.

Join us as we harness cuttingedge technologies and unlock opportunities on a global scale. Together lets sail towards a brighter
more sustainable future with Maersk.

The Opportunity

• Customer Relationship: Point of contact for customers and act as an advocate for the customer internally; actively build strong relationships with customers and gain an understanding of their business service needs drivers and desires.
• Customer Experience: Proactively serve the customer to achieve bestinclass customer service.
• Process : Ensure smooth of the endtoend shipment by working closely with customer and internal stakeholders.
• Standard Adherence: Adhere to processes in line with the agreed standards customer specific IOPs and respective KPIs. Ensure all compliance matters are followed.
• Business growth: Identify and execute upselling opportunities; drive value through the network.
• Proactive Communication: Communicate with all stakeholders in a proactive and professional manner in all matters.
• Internal Stakeholder Focus: Interact with Warehouses Commercial Product and Global Service Centres as required.
• Support Processes of other functional groups as necessary including Revenue Management Compliance Claims Implementation and systems testing.
• Complete Any Other Duties as assigned by direct leader as needed to support the business.

Requirements:

• High School Diploma or equivalent required; Bachelors Degree in related business area is preferred
• 12 years of experience with Airfreight Export .. full process
• Customer centricity
• Perseverant & action oriented
• Collaborative
• Problem solving
• Excellent communicator
• Operational system knowledge
• Interpersonal skills
• English language proficiency (written and spoken)
• Microsoft Office proficiency (Outlook PowerPoint Excel Word)
• CargoWise experience preferred
• Proficient in AES submission
• Proficient in TSA Requirements
• Ability to report to office onsite in Atlanta under a hybrid / flex time model

Job Type:

Full Time

Salary:

$45000 $60000

(salary range to be agreed upon with hiring manager)

Benefits:

Full time employees are eligible for Health Insurance Paid Time Off and 401k Match.

The above stated pay range is the anticipated starting salary range for this position. The Company may adjust this range in light of prevailing market conditions and other factors such as location.The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Notice to applicants applying to positions in the United States

You must be authorized to work for any employer in the U.S

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Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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