Sr Manager Regional Field Engineer Service
Sr Manager Regional Field Engineer Service
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Job Description
Date Posted:
Country:
United States of AmericaLocation:
OT423: TD DALLAS TX 2421 State Highway 161 Frontage Road Irving TX 75062 USAOtis Elevator Company is searching for a highly motivated Sr Manager Regional Field Engineer Service to provide technical support and guidance to service field associates.
Essential Responsibilities:
#1. Troubleshooting
On a proactive and emergency basis assist the OAs / OTs on the malfunctioning of equipment determine needed corrective action see that it is implemented and advise personnel.
Provide technical direction to branch adjusters and other field personnel
#2. Training
Provide training on all types of equipment.
Candidate will provide guidance at job sites distribute necessary written information to familiarize field personnel with service new equipment & mod equipment.
Make regular inspection trips through assigned territory to consult with Service Supervisors Construction Superintendents Constructors Adjusters and Examiners on problems encountered with product performance.
Assist in designing and delivering field education classes
#3. Continuous Improvement
Have control and responsibility for the quality of all service work new installations modernization and monitoring first inspection reports and field test and data reports and resolving service problems new installation and modernization.
Utilize the CRC data to resolve problems with the highest callback units in assigned territory.
Consult with engineering personnel on equipment issues report and suggest constructive changes based upon experience with products in the field.
Determine from patterns of complaints when a problem is repetitive and warrants a change in design or manufacture seek the solution through the respective organization and see that it is completed within in reasonable timeframe.
Supervising T.I.P. and ReWork Log systems to keep costs reasonable and realistic.
Assist supervisors and superintendents in selecting candidates for adjusting assignments.
Observe all Otis safety policies and procedures.
#4 Communication
Interacting with Customer at branch level to explain technical problems
Face2face phone written communication
Ability to influence and help customers through challenging situation
#5 Leadership Capabilities
Good under pressure
Present to a large group
Professionalism and change management capabilities with customer
Driving accountability for the OT and field force
Travel Requirements: The job will require periodic travel.
Education / Certifications
High school degree ; Bachelors degree preferred
Basic Qualifications
5 years relevant technical elevator experience
Ability to work in a highly teamoriented and dynamic environment
Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
Needs to be selfmotivated and able to manage many simultaneous projects and responsibilities
Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
Strong leadership skills goalorientated strong time management and organizational skills
Working knowledge of Otis and nonOtis software as well as preferred experience with current and vintage Otis and nonOtis products
Otis is the worlds largest elevator and escalator manufacturing installation and service business. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally. Our Gen2 elevator system energysaving ReGen drive technology and Link escalator solutions have set industry standards for innovation and performance. Otis has more than 68000 employees including engineers digital technology experts sales and functional specialists as well as factory and field technicians. We are proud to be a global team that continues to rise to the challenges of a fastmoving highperformance company. Together the people of Otis are creating new ideas and opportunities by collaborating across time zones geographies and cultures to better serve our customers. So just imagine where you can take your career!
If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide the industrys largest Service portfolio.
You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 69000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fastmoving highperformance company.
When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.
We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.
Today our focus more than ever is on people. As a global peoplepowered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability please contact us at .
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Required Experience:
Manager
Employment Type
Full-Time
