Business Intelligence Analyst
Business Intelligence Analyst
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Job Description
dunnhumby is the global leader in Customer Data Science empowering businesses everywhere to compete and thrive in the modern datadriven economy. We always put the Customer First.
Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail one of the worlds most competitive markets with a deluge of multidimensional data dunnhumby today enables businesses all over the world across industries to be Customer First.
dunnhumby employs nearly 2500 experts in offices throughout Europe Asia Africa and the Americas working for transformative iconic brands such as Tesco CocaCola Meijer Procter & Gamble and Metro.
Were looking for a Business Intelligence Analyst who expects more from their career. Its a chance to extend and improve dunnhumbys Business Intelligence Team Its an opportunity to work with a marketleading business to explore new opportunities for us and influence global retailers.
Joining our team youll work with world class and passionate people to help manage and drive usage of the dunnhumby Catalogue on SharePoint which captures the full dunnhumby offering of What we Sell across the business. We are also developing a new SharePoint site that will bring together all the propositions that dunnhumby sell and need someone to assist in project coordinating this work which will involve working with our Proposition Teams to ensure we leverage the best content.
In addition the role will support the delivery of the Global Client Satisfaction Survey (NPS) that we deliver on a quarterly basis. Working with our 3rd Party Market Research Company to ensure we are contacting the right clients and getting the best response rate to our Survey. Furthermore working with our Regional Directors and their teams to ensure we are listening and responding to the client feedback thus enabling us to make better decisions and deliverables for our clients. Support the Manager in ensuring that we highlight and promote the value and the benefits of listening to Client feedback to our senior stakeholders in the business. Help drive our NPS Score to be as good as possible so we demonstrate our customer first approach.
Finally there is also an opportunity to support on some of our competitor intelligence work. We pull together the latest information on our competitors for example who they are working with and where. We help build competitor battlecards and have a good overall understanding of their Strengths. Weaknesses Opportunities and Threats. This competitor intelligence will also help us shape how we position ourselves in the market and help determine clients we should consider now and in the future.
What youll be working on
- Manage the dunnhumby Catalogue to highlight our overall Proposition Offering inclusive of all Products Services & Consulting across Retail CPGs and Media.
- Be involved with maintaining the dunnhumby Sales Catalogue making sure it is always uptodate and accurate reflection of our global proposition offering.
- Be creative and design new SharePoint pages and opportunity to work with the Product Marketing and Knowledge management to discuss best practice.
- Support with the coordination of the Global Client Satisfaction survey. Work with our thirdparty supplier to ensure that we are maximising response rates and help drive a positive Net Promotor Score (NPS).
- Creating newsletter articles & developing webinar content
- Help deliver competitor intelligence so we understand the market better and help us ensure we provide first class customer service to our clients.
- We work in the Global Strategy Department and help deliver multiple projects to drive dunnhumbys long term strategy and vision
- Opportunity to work across global markets and understand customer needs across our global clients
What we expect from you
- Confidence in their own ability to organise manage delivery timelines and project deadlines.
- Experience of working with SharePoint an Intranet Site or in Website content and design
- The ability to deliver high quality work
- Be able to work on your own and be a selfstarter who can motivate themselves initiate and drive their own deliverables and also contribute well within the team when working on collaborative projects
- Work cooperatively with the various stakeholders across the global business
- Working collaboratively and cooperatively with your manager to deliver success to the business.
- Have a base level understanding of the Retail CPG and Media industry
- The ability to create impactful PowerPoint presentations and the ability to present findings and be proficient in Excel & dashboards
- Have a basic understanding of Net Promoter Scores (NPS) and how it is used in a business also how it can help us deliver better overall service to our clients and their customers
- Help contribute to our Team Initiatives and support our Team plans as we want to work as an engaged and connected team
What you can expect from us
We wont just meet your expectations. Well defy them. So youll enjoy the comprehensive rewards package youd expect from a leading technology company. But also a degree of personal flexibility you might not expect. Plus thoughtful perks like flexible working hours and your birthday off.
Youll also benefit from an investment in cuttingedge technology that reflects our global ambition. But with a nimble smallbusiness feel that gives you the freedom to play experiment and learn.
And we dont just talk about diversity and inclusion. We live it every day with thriving networks including dh Gender Equality Network dh Proud dh Family dh One and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. For an informal and confidential chat please contact to discuss how we can meet your needs.
Our approach to Flexible Working
At dunnhumby we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.
We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others so if this is important to you please raise this with your recruiter as we are open to discussing agile working opportunities during the hiring process.
For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)
Required Experience:
IC
Employment Type
Full Time
