Self Pay Operations Specialist

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technologyenabled revenue cycle management solutions for health systems including hospitals and affiliated physician groups. They offer endtoend revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo we know they will be the difference!

O.N.E Purpose:

• Customer Obsession:Consistently provide exceptional experiences for our clients patients and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas:Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence:Execute at a high level by demonstrating our Best in KLAS Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

The SelfPay Operations Specialist II is responsible for duties that are necessary to follow up on patient accounts with a selfpay balance for the assigned client(s). They are responsible for performing these functions while meeting the mission of Ensemble Health Partners and all regulatory compliance requirements. They will work within the policies and processes as they are being performed across the entire organization.

*This position is onsite and candidate must be able to work at Valley Winchester Medical Center in Winchester VA*

This position pays between $18.15 $19.40/hr depending on experience

Essential Job Functions:

Responsible for patient related activities that include printing and mailing medical records itemized bills and other required documents. The source of these documents can be the client host systems EIQ Shared folders Teams folders emails or virtual fax.

Responsible for activities that include pulling documentation and distributing documentation to other individuals or departments.

Printing daily hardcopy payers UBs 1500s Medical Records & EOBs and process them to be mailed. The source of these documents can be the client host systems EIQ Shared folders Teams folders emails or virtual fax.

Responsible for patient related activities that include providing daily volume backlog and workflow information. Specialists may be responsible for pulling various reports and working special projects.

Patient related activities that include reviewing patient accounts working work queues work lists patient portals responding to emails from patients payors attorneys etc.

Review patient accounts for errors and fixing the errors or communicating with other departments that are responsible for correcting them. These can sometimes be complex or require explanation and interpretation of information

Partnering with other departments to resolve patient complaints or situations that have impacted the patient. These can sometimes be complex or require explanation and interpretation of information.

This document is not an exhaustive list of all responsibilities skills duties requirements or working conditions associated with the job. Associates may be required to perform other jobrelated duties as required by their supervisor subject to reasonable accommodation.

Ensemble Required License:

Certified Revenue Cycle Representative (CRCR) required within 9 months of hire Company Paid

Job Experience:

3 to 5 years

Education Level:

High School Diploma GED or Equivalent Experience

Other Preferred Knowledge Skills and Abilities:

Microsoft Office experience

Revenue Cycle knowledge

Critical thinking

Ability to work with moderate supervision.

Join an awardwinning company

Fivetime winner of Best in KLAS 202025

Black Book Researchs Top Revenue Cycle Management Outsourcing Solution

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle

Leader in Everest Groups RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance

Energage Top Workplaces USA

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified

• Innovation

• WorkLife Flexibility

• Leadership

• Purpose Values

Bottom line we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits We offer a comprehensive benefits package designed to support the physical emotional and financial health of you and your family including healthcare time off retirement and wellbeing programs.
• Our Culture Ensemble is a place where associates can do their best work and be their best selves. We put people first last and always. Our culture is rooted in collaboration growth and innovation.
• Growth We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• Recognition We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race color sex sexual orientation gender gender identity religion national origin age disability military or veteran status genetic information or any other basis protected by applicable federal state or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process please contact .

This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many jobrelated factors including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the roles range.

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