Payment Operations Senior Specialist

Were looking for multiple Payment Operations Senior Specialists to join our regional teams in Tallinn.

This role is a unique opportunity to have an impact on Wises mission by contributing to building and supporting operationally sustainable cross-border products and help save millions more people money by maintaining and improving money movement processes for customers.

Heres how youll be contributing to the Operations Team:

• Executing a set of daily tasks to support seamless flow of customer funds and maintain consistency and accuracy in completing scheduled duties;
• Maintain consistent and high level execution of recurring responsibilities within the specific regional team;
• Provide daily support to the stakeholders involved in the launch maintenance and improvement of currencies owned by specific regional team;
• Work with Banking Treasury product managers and engineers of multiple teams to find solutions and opportunities for process optimisation;  
• Coordinate new products/partners set-up testing and launches from operational side;
• Coordinate central changes - communicate with Payment Operations teams collaborate with stakeholders in - and outside of the organisation (from Finance to Compliance and beyond);
• Own training communication and documentation of  the specific regional operations domain;
• Act as the first level escalation point on the cases and crisis level within own area handling incidents in your area of expertise;
• Act as first point of contact for specific regional currencies  in Payments Operations organisation as well as Product teams.

This role will give you the opportunity to: 

• Make an Impact - Youll help to identify and automate manual processes that complicate our customers lives while increasing the efficiency of the whole operations organisation driving us towards Mission Zero!
• Challenge Yourself - Youll be working with teams that face complex situations. You get the chance to question the norm and drive to make things happen instead of wondering why things happened. Through that you can learn more about yourself and what you are capable of when given the right tools and mentoring.
• Inspire Teams - Youll fuel the revolution with your ideas knowledge self-starter attitude and customer insight which youll use to work with product development engineers and other operational teams to help solve our customers problems!
• Work Globally - Youll work closely with internal and external partners and help to figure out ways to make our customers lives better. Were 6500 Wisers with 125 nationalities located in offices from Austin to Tokyo and much like our product we operate without borders across teams and locations. We get it done!

Qualifications :

• Youre placed in Estonia and have a right to work here (we dont offer relocation nor visa support for this role).
• Youre flexible with your working hours to work with teams in different time zones.
• You consistently meet and exceed expectations by successfully completing all daily tasks and projects at the required standard.
• Your operational performance metrics align closely with expected targets demonstrating reliability in performance.
• You thrive in a dynamic environment where change is embraced.
• You define your priorities according to data and customer needs. Before you start a project you understand what success looks like and track your progress towards this vision.
• You enjoy owning your work and leading projects. You focus on accuracy are independent and pay attention to every detail and you have a proven track of delivering impactful projects.
• Youre humble self-aware positive and solution-driven. You admit when things dont go well and share learning with the team
• You understand operational risks and are able to mitigate them proactively.
• Youre a great communicator straight up clear and honest. You can adapt your communication style to different audiences. Youre able to persuade others and you arent afraid to challenge something when you need to.
• You enjoy being part of an inspiring team environment where ideas are shared and openness is valued. Youre comfortable and composed when either giving or receiving feedback.
• Your intellectual curiosity has no limit and this is your guiding light.
• You have experience working in operations and led cross functional projects that drive efficiency and scaling of manual work.

Some extra skills that would be awesome:

• You have basic data skills and know where to find the supporting data for your projects
• You have payments background 
• You know how to use different processes improvements methodologies

About this role: 

• Salary: 2500 gross monthly RSUs
• Great benefit package including paid sabbatical mobile wiser and wellness allowance - read more from here!
• Flexible and hybrid work environment

If youre interested in the position please apply by submitting your CV in English latest by 30th of June 2025 EOD.