CSM - Sports Performance DACH
CSM - Sports Performance DACH
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Job Description
We are looking for a Customer Success Manager to join the Spiideo team!
Spiideo is a global leader in automated cloudbased solutions for sports video analysis and streaming. Trusted by thousands of organizations worldwide Spiideo serves some of the most renowned professional and collegiate teams media companies and leagues and federations.
Join the Customer Success team if you would love the opportunity to manage some of the top sports organizations across Europe.
This role is remote and you will report directly to the VP of Customer Success.
The role:
You will manage a diverse portfolio of clubs and leagues across the DACH region and rest of Europe.Fluency in German is required for this position.
Core responsibilities:
- Onboarding & Training:help new customers get onboarded with Spiideo
- Customer Satisfaction:delivering exceptional guidance maximize potential
- Renewals:proactive management to achieve company renewal targets
- Upsell & Expansion: identify opportunities to maximize and expand usage
- Churn management: proactively engage toreduce churn and ensure success
- Relationship building:cultivate strong trusted partnerships with key stakeholders
- Process development: ability to coordinate andmanage complex implementations
What type of customers would you manage
Your customer portfolio will primarily consist of Professional sports clubs across across a variety of sports(Football Ice Hockey Basketball Handball etc.)using all of Spiideos products: Spiideo Perform (video analysis) Spiideo Play (streaming) and Spiideo Replay (VAR).
- Primary customer type: Sports clubs
- Leagues and Media companies
What we are looking for:
- Sports background or sports tech industry
- Prior Customer Success or Sales experience (at least 2 years)
- Fluent in German and English
- Very processdriven and structured approach to working
- Selfmotivated takes initiative positive teamfirst attitude
- Excellent ability to train customers via Webinars 1on1 meetings etc.
- Strong problem solving skills
- Excellent communication andpresentation skills
- Passion for customer success and get joy out of seeing our customers succeed
What we can offer:
- The chance to make an impact in a growing international SaaS company
- A friendly and skilled multinational team
- Access to cuttingedge tools and resources to empower your work
- Benefits package that includes an extensive pension & insurance package in line with collective agreements wellness contributionparental leave benefits and the opportunity to spend two workinghours per week on physical activity.
Location: Remote
Application
You will be part of an international team with knowledgable and friendly people from many different nationalities and backgrounds. We welcome applicants from all backgrounds to contribute their unique perspectives skills and experiences fostering a diverse and inclusive workforce across Spiideo.
We believe that when the best people work together in an open environment magic happens.Apply now and become an integral part of our success story! We review new applications continuously.
Employment Type
Full Time
