IT Support Engineer
IT Support Engineer
Posted on :
04-04-2025
Employer Active
1 Vacancy
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Job Description
The Job
This is a hands on role where support is often provided face to face and over the telephone in the workplace which requires a calm professional and sensitive approach.
- Provide telephone and email support for internal users
- Microsoft365 User Administration
- Starters / Movers / Leavers Process
- Backup administration and testing
- Ensure that all problems are accurately logged within Helpdesk system resolved promptly and efficiently or escalated where appropriate
- Document new and update existing IT procedures
- Assist with projects of all sizes including technology infrastructure and software projects
- Overall management and responsibility for the efficient handling of support requests
- The ability to conduct and participate in client meetings / system demonstrations
- Remote support for clients regardless of location
- Software installation desktop imaging software inventory and monitoring
- Configuration and installation of physical and virtual servers
- Administration and configuration of Cisco Networking devices. (Switches / Firewalls)
Qualifications :
The successful candidate should have the below:
- Minimum of 3 years experience delivering 2nd/3rd level IT Support
- Professional manner with excellent communication skills
- Experienced in installing supporting and troubleshooting :
- Windows 11
- Microsoft Office 365
- Exchange
- Active Directory
- Networking (DNS DHCP TCP/IP)
- VMware/HyperV
- Remote Access tools
- Remote Access tools Mobile device configuration (iPhone / iPad)
- Able to work under pressure and to listen and interpret customer needs accurately in a positive attitude
- Able to plan own time effectively
Additional Information :
- 22days holiday (increasing to 25days after 1 years service and with length of service)
- Free onsite gym
- Free breakfast and lunches in our onsite canteen The Hangar
- Cycle to work scheme
- Private healthcare and pension
- 22 days holiday per year which increases with length of service
- 2x Giving back charitable days per annum
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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