Executive Travel Assistant Bilingual
Executive Travel Assistant Bilingual
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Job Description
What is in it for you:
- The opportunity to work with our diverse GRC team and our global community of members creating memories and connecting people and cultures
- Ongoing training and learning to continuously grow your expertise
- Strong sense of belonging a close knit team with fun activities where your colleagues become friends
What you will be doing:
Reporting to the Team Leader Customer Care
- Responding to our top tier member requests and questions via email and phone planning flawless experiences based on your recommendations
- Acting as their concierge prior to arrival proactively building personalized travel by making recommendations and setting up onsite activities and services
- Anticipating the needs of our members ensuring that their experience exceeds their expectations
- Taking care of our members during their stay i.e. assisting with unanticipated travel delays restaurant reservations transportation etc.
- Accurately scheduling and dispatching tasks to ensure a seamless experience
- Researching recommending and fulfilling member requests while providing program benefit information and support
Qualifications :
Your experience and skills include:
- Fluently bilingual (French/English) spoken and written is a requirement
- You can communicate professionally and warmly in both official languages with diverse individuals from around the globe
- You are an organizer and can demonstrate when you have prioritized followedup and delivered on deadlines
- You can commit to working a variety of shifts including evenings nights weekends and holidays
- You are proficient with MS Office tools and can adapt to and learn new technology
Location Availability and Remote information:
- Must be available for weekends evenings and some holidays
- Home Based only
- Training can be done virtually
- Must have a direct connect highspeed internet connection (not wireless or satellite) and a suitable home office workspace
Additional Information :
Your team and working environment:
The Executive Travel Assistants are a closeknit team of experts in providing ultraluxury VIP sales and service to our highest level guests. We also work collaboratively with our Paris counterparts to extend special event invitations to our members while maintaining seamless guest experiences for them in a fulfilling and fun work environment
Working at Accor
We are far more than a worldwide leader. We welcome you as you are we support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
Hospitality is a work of heart
This is an internal only position
Please note you must have your Team Leaders approval to apply.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
