Service Coordinator
Service Coordinator
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Job Description
Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fastpaced environment and looking to take your career to the next level If so then come join our awardwinning team! We provide our employees with the following tools and resources to be successful:
- Long term Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Company Pension Plan
- Casual dress
- Dental and Vision care
- Employee Stock Purchase Plan
- Work schedule MF
We are currently looking for a fulltime Dispatch / Road Service Coordinator for our Dorval QC branch. The Road Service Coordinator is directly responsible for the management of the Road Service Team and the facilitation of repairs and maintenance of customer equipment and for ensuring that the work is done expeditiously and correctly.
- Dispatch Technicians to handle service requests and preventive maintenance (PM)
- Take record and prioritize customer calls for service requests
- Compile and complete customer summary invoicing
- Maintain Technician time log
- Answering internal and customer service calls
- Daily payroll time card entry
- Opening and closing work orders including accurately recording story lines into each order
- Invoicing & accounts receivables assistance
- PM running & monitoring throughout the month
- PM tracking reports & audit completed work for weekly meeting
- PM scheduling for technicians
- Work in process (WIP) assistance to dispatch proper technician (closest technician with correct skill set) to our customers
- Fleetmatics (Geotab) monitoring to ensure technicians are on time at field accounts
- Responsible for various reports (PMs completed overtime nonproductive clocking first start tracking tracker audits)
- Organize and follow up service van maintenances
- Assist Technicians with finding technical data
- Incorporate Altas Guiding Principles into daily activities
- Performs other duties as assigned
Desired Skills and Qualifications:
- Bilingual French and English (mandatory)
- Previous dispatching warranty administrative or mechanic experience is highly preferred
- A strong technical knowledge base is desired to answer technician questions
- Must have strong computer skills and working knowledge of Microsoft Word Excel and Outlook. Previous ERP experience is a plus.
- Possess excellent verbal and written communication skills
- Excellent time management skills and the ability to communicate with all levels of coworkers as well as customers
- Reasoning Ability Basic: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Culture is Job #1.
Alta Equipment Group prides itself in the 3 Ps of business:People Process and Product. By investing in the best people and creating a one team approach Alta Equipment Group earns customers for life.
If you have a passion for excellence and are ready to make a difference within our organization were ready for you. Whether its selling the worldsbest big iron rolling up your sleeves and servicing our industryleading construction and material handling product brands or being a difference maker behind the scenes we can use your skillset.
At Alta Equipment Group we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential. Voted a Top Work Place USA our employees across North America are committed to excellence. Its the Alta way.
So lets start the conversation. Click the link to apply and begin the journey of a lifetime.
What we look for:
At Alta Equipment Company we are looking for candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life. Along with that a great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence. Also we are searching for a skill set that has a high aptitude for the position with a continual focus on investing in ones profession through additional training and learning
Other Opportunities at Alta:
Please visit our careers page athttps://altg/career/to view other openings that may be of interest to you!
Alta Equipment Group is an equal opportunity employer. This means we do not discriminate on account of age race religion color sex national origin ancestry citizenship height weight marital status familial status disability genetic information military status veteran status misdemeanor arrest record or membership in any other classification protected under applicable law. If you believe the Company has violated its equal employment opportunity policy in any way please contactimmediately.
Other details
- Pay TypeHourly
Required Experience:
IC
Employment Type
Hourly
