Technology Support I - Financial Services
Technology Support I - Financial Services
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1 Vacancy
Job Description
Embark on a dynamic career in tech support where your skills contribute to maintaining worldclass technology solutions to ensure a seamless user experience.
As a Technology Support I team member in Commercial & Investment Bank Markets Technology you will ensure the operational stability availability and performance of our production application flows. Be part of the team responsible for troubleshooting maintaining identifying escalating and resolving production service interruptions for all internally and externally developed systems ensuring a seamless user experience.
Job responsibilities
- Troubleshoot production application flows to ensure endtoend application or infrastructure service delivery to support business operations
- Assist in the improvement of operational stability and availability through participation in problem management
- Assist in monitoring production environments for anomalies and address issues using standard observability tools
- Identify and document basic issues and potential solutions for business and technology stakeholders
- Support the management of incidents problems and changes in technology applications or infrastructure and escalate in compliance with firm policy and processes
Required qualifications capabilities and skills
- 1 years of experience or equivalent expertise in troubleshooting resolving and maintaining information technology services
- Familiarity with applications or infrastructure in a largescale technology environment onpremises or in the public cloud
- Familiar with Jira project management tooling
- Understanding of Linux system administration and optimization of host performance along with Unix shell scripting
- Experience in Level 1 (L1 support for production management
Preferred qualifications capabilities and skills
- Exposure to one or more generalpurpose programming languages or automation scripting
- Understanding of Network Load Balancing
- Knowledge working with tools such as Nagios Grafana Service Now Datadog & Splunk
- Exposure to Information Technology Infrastructure Library (ITIL) framework
Employment Type
Full-Time
