Technical Specialist I
Technical Specialist I
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Job Description
Description
Company Overview:
When it comes to IT solution providers there are a lot of choices. But when it comes to providers with innovative and differentiating endtoend service offerings theres really only one: Zones First Choice for IT.TM
Zones is a Global Solution Provider of endtoend IT solutions with an unmatched supply chain. Positioned to be the IT partner you need Zones a Minority Business Enterprise (MBE) in business for over 35 years specializes in Digital Workplace Cloud & Data Center Networking Security and Managed/Professional/Staffing services. Operating in more than 120 countries leveraging a robust portfolio and utilizing the highest certification levels from key partners including Microsoft Apple Cisco Lenovo Adobe and more Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need they can Consider IT Done. Follow Zones LLC on Twitter @Zones and LinkedIn and Facebook.
Position Overview:
The Level I Technical Support Specialist will provide advanced technical support to endusers handle complex desktoprelated issues and assist with the installation configuration and maintenance of desktop hardware and software.
What youll do as a Level I Technical Support Specialist:
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Technical Support:
- Provide advanced troubleshooting and resolution for desktoprelated issues (hardware software OS network connectivity etc.).
- Respond to escalated support tickets from L1/L2 support staff and endusers.
- Resolve issues with operating systems (Windows macOS Linux) and software applications.
- Diagnose and fix network connectivity issues related to desktop devices.
Installation & Configuration:
- Install configure and maintain desktop hardware and software (computers peripherals printers etc.).
- Assist with desktop imaging and deployment for new systems and upgrades.
- Ensure all desktop systems are updated with the latest security patches and software versions.
User Support & Training:
- Provide remote and onsite support to endusers for hardware and software issues.
- Educate users on best practices for using desktop systems and security protocols.
- Maintain detailed documentation of troubleshooting steps and resolutions for future reference.
Collaboration & Escalation:
- Work closely with support and other IT teams to ensure timely and effective issue resolution.
- Escalate unresolved issues to higherlevel IT teams such as network or server specialists.
Monitoring & Maintenance:
- Monitor desktop systems for performance and potential issues.
- Perform preventive maintenance on desktop equipment.
- Ensure compliance with companys IT policies and procedures.
Software & Hardware Management:
- Manage software licenses deployments and updates.
- Maintain inventory of desktop hardware and software.
- Assist with the procurement of desktop equipment when needed
What you will bring to the team:
- Bachelors degree in computer science Information Technology or a related field or equivalent work experience.
- 35 years of experience in IT support specifically with desktop engineering or desktop support roles.
- Proficiency with Windows operating systems (Windows 10/11) and macOS.
- Experience with desktop hardware (PCs laptops printers peripherals).
- Knowledge of Active Directory Office 365 and other enterprise applications.
- Familiarity with remote desktop tools and ticketing systems (e.g. ServiceNow JIRA).
- Basic networking knowledge (TCP/IP DNS DHCP).
- Understanding of endpoint security practices (antivirus firewalls encryption).
- Experience with macOS or Linux support.
- IT certifications such as CompTIA A Microsoft Certified IT Professional (MCITP) or similar
Zones offers a comprehensive Benefits package.
While were committed to providing toptier solutions we are just as committed to supporting our own teams. We offer a competitive compensation package where our employees are rewarded based on their performance and recognized for the value they bring to our business. Our employees enjoy a variety of comprehensive benefits including Medical Insurance Coverage Group Term Life and Personal Accident Cover to handle the uncertainties of life and a flexible leave policy to balance their work life.
At Zones work is more than a job its an exciting careers immersed in an inventive collaborative culture. If youre interested in working on the cutting edge of IT innovation sales engineering operations administration and more Zones is the place for you!
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin veteran status or on the basis of disability.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
