Lead Application Support Engineer
Lead Application Support Engineer
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Job Description
Description
Company Overview:
When it comes to IT solution providers there are a lot of choices. But when it comes to providers with innovative and differentiating endtoend service offerings theres really only one: Zones First Choice for IT.TM
Zones is a Global Solution Provider of endtoend IT solutions with an unmatched supply chain. Positioned to be the IT partner you need Zones a Minority Business Enterprise (MBE) in business for over 35 years specializes in Digital Workplace Cloud & Data Center Networking Security and Managed/Professional/Staffing services. Operating in more than 120 countries leveraging a robust portfolio and utilizing the highest certification levels from key partners including Microsoft Apple Cisco Lenovo Adobe and more Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need they can Consider IT Done. Follow Zones LLC on Twitter @Zones and LinkedIn and Facebook.
Position Overview:
The Lead Application Support Engineer is responsible for supporting the D365 application users.
The position focuses on Tier1 user support in D365 CE and FnO applications. The position act as the Second point of contact for application user for any issue or challenge.
What youll do as the Lead Application Support Engineer:
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Extensive experience with Dynamics 365 Finance and Operations and/or Customer Engagement whether as an enduser support role or developer.
- Mastery of ordertocash (O2C) and procuretopay (P2P) processes with comprehensive knowledge in areas such as sales order management pricing finance O2C P2P and tax.
- Exceptional troubleshooting skills with the capability to apply learned solutions to new challenges and a meticulous attention to detail.
- Oversee the support playbook and continuously seek advancements in automation and issue prevention.
- Proficient in developing new runbooks or modifying processes based on datadriven decisions.
- Ensure quality checks on knowledge base articles for future reference and maintain quality control on ticket closure.
- Indepth understanding of key support metrics and KPIs.
- Advanced SQL skills for writing queries.
- Adept at learning business processes and application functionality.
- High proficiency in D365 Finance and Operations and Customer Engagement modules.
- Record resolve and escalate support issues as necessary.
- Conduct thorough Root Cause Analysis (RCA) on critical issues.
- Lead scrum meetings and ensure delivery of highquality fixes with effective sprint planning.
What you will bring to the team:
- BE/ BA/BS in Computer Science or in any related field
- 712 years required of experience in D365 user or as a support role.
- Knowledge on CICD/Devops SDLCs QA methodologies is added advantage.
- Exp in EDI is must.
- Knowledge on Azure Monitoring Observability is added advantage.
- Fast learner and good problemsolving skills
- Good oral and written communication skills
- Ability to manage multiple users and systems
- Team player & Consider it done mindset.
- Background in D365 F&O and CE preferred
At Zones work is more than a job its an exciting careers immersed in an inventive collaborative culture. If youre interested in working on the cutting edge of IT innovation sales engineering operations administration and more Zones is the place for you!
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin veteran status or on the basis of disability.
Employment Type
Full-Time
