Project Delivery Manager CX Operations
Project Delivery Manager CX Operations
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Job Description
ABOUT HUGO
WHAT YOULL BE DOING
Were seeking a highly analyticalProject Delivery Manager CX Operations to colead a 500 person data annotation team for a Fortune 100 client. Youll play a pivotal role in ensuring optimal client results.
As a Project Delivery Manager CX Operationsat Hugo your main responsibility is to align our team with clients evolving needs and serve as the primary point of contact for feedback. Youll collaboratively identify and resolve issues impacting user experiences maintaining positive client relationships. Your dynamic role includes overseeing critical operational aspects like Project Delivery Workforce Management Quality Control and Stakeholder Management.
This involves:
Project Delivery:
- Design and structure team operations for complex projects and SLA adherence.
- Identify opportunities to improve operational efficiencies and implement scalable solutions.
- Manage project workflows and performance metrics.
- Provide insights and actionable strategies to achieve the best possible outcomes on projects
Workforce Management:
- Ensure proper staffing and schedule adherence with contingency plans when needed
Quality Control:
- Analyze error trends and guide quality control efforts.
- Develop process documentation for consistency across projects.
Stakeholder Management:
- Oversee daytoday client communications
- Foster team collaboration motivation and skill development.
- Establish and communicate team goals strategies and behaviors
- Coordinate with stakeholders for resource allocation
WHAT YOULL NEED TO APPLY
- Demonstrated success in project management within startup/scaleup environments coupled with a keen understanding of operational excellence in mature highcaliber organizations.
- Proven track record as a Client Service Manager consistently aligning teams with client needs.
- Exceptional analytical and communication skills with meticulous attention to detail.
- Strong leadership abilities in optimizing team efficiency and ensuring schedule adherence.
- Experience in workforce management surpassing client expectations and driving performance improvement.
- Collaborative mindset for implementing performance enhancement programs and overseeing client reporting.
WHAT WE PROVIDE
Hugo offers a hybrid work environment that balances employee flexibility with a collegial fun office culture. We pride ourselves on offering a dynamic environment where ambitious professionals can make a measurable impact and accelerate their career. Our compensation and benefits are highly competitive.
PRIVACY STATEMENT
Any information you submit to Hugo as part of your application will be processed in accordance with Hugos Privacy Policy.
EQUAL OPPORTUNITY STATEMENT
Diversity equity and inclusion are part of our DNA. Promoting and where possible improving diversity equity and inclusion are a valuebased and commercial necessity. We are an equal opportunity employer and welcome applications from all qualified individuals regardless of race sex gender identify sexual orientation neurodiversity disability or any other legally protected status
Employment Type
Full Time
