Specialist Consumer Affairs

CONSUMER ENGAGEMENT 

Craft responses to consumer inquiries in the voice of Red Bull bringing the brand to life while satisfying 

the consumers request across inquiry groups including:  Product Consumer Collecting General inquiries Sales Sports Culture Event Support: Sports Brand and Culture Legal and Consumer Products 

Prioritize inquiries received through the official inquiry webpage 

Support campaigns as assigned 

Contribute to plans that optimize 1:1 engagement opportunities 

Adapt key learnings to consistently evolve best practices for consumer interactions 

Manage and process inbound physical mail from consumers  

Identify opportunities to engage consumers with consumer incentives (product trial gifting merchandise discounts etc. 

NEW MESSAGING DEVELOPMENT 

Create reactive consumer messaging with alignment from internal teams to ensure consistency and accuracy across all consumer inquiry topics. 

Collaborate with crossfunctional teams to develop approved responses for emerging inquiries and topics. 

Maintain a repository of messaging frameworks to ensure alignment with brand tone of voice. 

WORKFLOW 

Maintain content asset library with timely updates to provide the most uptodate and inspiring content to consumers with each engagement. 

Provide sales leads to the onpremise teams. 

Ability to work across multiple projects while prioritizing demands and meeting deadlines 

Contribute to a fun productive and positive work environment.

REPORTING 

Selftrack and measure number of engagements via all platforms (redbull / Zendesk / consumer incentives) 

Gather weekly consumer engagement feedback for manager review and apply key learnings. 

Compile qualitative engagement content for monthly reports 

Monitor and report trending inquiry topics to management 

Escalate sensitive inquiries to manager immediately 

Qualifications :

12 years consumer engagement experience with proven track record of accomplishments 

Vital people skills across consumers and colleagues 

Strong storyteller across a variety of audiences 

Highly committed professional and a great team player 

Intuitive communicator adaptable to broad consumer base  

Past involvement with marketing programs and campaigns 

Microsoft Office applications Zendesk and/or Airtable 

Additional Information :

This position is open to U.S. citizens U.S. permanent residents or individuals who are currently authorized to work in the United States on a valid visa.

The base salary range for this position is $51200 to $76800 cash incentives. Actual salary offers may vary based on work experience. The base pay range is subject to change and may be modified.

Our current Benefits include:

Comprehensive Medical Dental and Vision Plans 401k Match Family Leave PTO & Paid Holiday Schedule Pet Legal and Life Insurance Tuition Reimbursement (Benefits listed may vary depending on the nature of your employment and/or work location)

Red Bull North America Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability veteran status age or any other classification protected by Federal state or local law. We will consider for employment all qualified Applicants including those with Criminal Histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.

Remote Work :

No

Employment Type :

Fulltime