Automotive BDC Representative
Automotive BDC Representative
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$ 20 - 120000
1 Vacancy
Job Description
Freedom Motors USA is a nationwide familyowned and operated company headquartered in Battle Creek MI and is the leading manufacturer and retailer of wheelchairaccessible vehicles with the widestranging product line in the United States. Founded in 1987 we focus on providing customized options for the unique needs of our customers.
Freedom Motors USA is seeking a fulltime onsite Automotive BDC Representative responsible for generating and qualifying leads managing customer inquiries and providing outstanding customer service. This role requires a proactive and organized individual with excellent communication skills and a passion for building relationships.
What youll do:
- Respond to inbound sales inquiries via phone email and live chat.
- Make outbound calls to potential customers to generate new leads and sales opportunities.
- Create and maintain longlasting relationships with customers.
- Qualify leads based on customer needs budget and timeline.
- Follow up with leads and maintain regular communication to move them through the sales funnel.
- Maintain accurate records of customer interactions and sales activities in the CRM system.
- Verify and update existing customer information.
- Identify and escalate priority issues.
- Document call information according to standard operating procedures.
- Route calls as appropriate and per standard operating procedure.
- Complete daily tasks by the end of each business day.
- Consistently meet or exceed daily weekly and monthly metric goals.
- Collaborate with the sales team to ensure a seamless customer experience.
- Coursework beyond High School Diploma required. Bachelors Degree preferred.
- Excellent verbal communication and interpersonal skills and ability to work independently as well as collaboratively in a team environment.
- Strong timemanagement skills multitasking and pride in providing the highest levels of customer service in a fastpaced and resultsdriven environment.
- Demonstrated initiative willingness to take on greater challenges and highly selfmotivated and proactive.
- Strong computer skills and exceptional verbal and written communication skills.
- Ability to maintain a professional and positive attitude at all times.
- Bilingual would be a plus.
This job description is meant to provide an overview of the duties and responsibilities of this position. It is not intended to be an all inclusive listing.
When you join Freedom Motors USA you do more than simply switch companies to advance your career. You become part of the Freedom Family a team of talented and driven individuals fueled by our mission to enhance the lives of the customers we serve by producing the nations largest variety of wheelchairaccessible vehicles!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
