Customer Service Representative (English Speaking)
Customer Service Representative (English Speaking)
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Salary Not Disclosed
1 Vacancy
Job Description
Revolutionizing Finance Through Technology and Trust
Our client is the leading global provider of blockchainbased solutions enabling millions of users to trade invest and manage crypto assets with confidence. Known for cuttingedge technology unmatched trading volume and a secure platform they re on a mission to increase the freedom of money worldwide. Working with them means being part of a fastpaced innovationdriven culture that s redefining how the world engages with digital finance.
Job Description
As a Customer Service Representative you ll be the first point of contact for users resolving issues answering inquiries and providing realtime support via email and live chat. Youll play a key role in ensuring an outstanding customer experience in the fastpaced world of crypto.
Job Overview
Employment Type: Fulltime
Shift: Shifting schedule (including nights weekends holidays)
Work Setup: Work from Home (Vietnambased only)
Your Daily Tasks
- Respond promptly and effectively to customer inquiries via email live chat and phone.
- Assist customers with accountrelated issues technical troubleshooting and general inquiries about cryptocurrency products and services.
- Provide accurate and helpful information regarding cryptocurrency trading security measures and account management procedures.
- Collaborate with internal teams to resolve escalated issues and ensure a seamless customer experience.
- Maintain thorough documentation of customer interactions while adhering to established service protocols and guidelines.
- Consistently strive to exceed performance targets and contribute to the overall success of the customer service team.
Requirements
The Qualifications We Seek
- Bachelor s degree or higher in a relevant field
- At least 1 year of BPO customer service experience
- Bilingual fluency in English and Vietnamese (spoken and written)
- High attention to detail integrity and personal accountability
- Excellent communication skills with the ability to explain complex ideas simply
- Ability to thrive in a fastpaced highvolume support environment
- Flexible to work rotating shifts including weekends and holidays
- A positive attitude and commitment to customer excellence
- Interest in cryptocurrency personal or professional experience is a strong plus
Benefits
Exciting Perks Await!
- Standard government benefits
- Permanent workfromhome setup
- 20 days annual leave
- Career growth opportunities
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit to Emapta!
Take part in a journey of professional fulfillment with Emapta where career aspirations meet the vibrant spirit of Vietnam. Join a community that values togetherness and excellence through shared success. We recognize your unique contributions with compensation and support that reflect your skills and potential.
With over 900 global partners choosing to create remote jobs in Vietnam Emapta is at the forefront of shaping careers without borders. Work with international clients stay close to home and grow in an environment built for your future. Together we ll build a legacy of impact right here right now.
#EmaptaEra
The Qualifications We Seek Bachelor s degree or higher in a relevant field At least 1 year of BPO customer service experience Bilingual fluency in English and Vietnamese (spoken and written) High attention to detail, integrity, and personal accountability Excellent communication skills, with the ability to explain complex ideas simply Ability to thrive in a fast-paced, high-volume support environment Flexible to work rotating shifts including weekends and holidays A positive attitude and commitment to customer excellence Interest in cryptocurrency personal or professional experience is a strong plus
Employment Type
Full Time
Company Industry
Financial Services / Insurance Agencies and Brokerages / Investment Banking
