Customer Support Representative
Customer Support Representative
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Job Description
CUSTOMER SUPPORT REPRESENTATIVE
We look for people who are passionate about customer experience and nurturing relations! Your daily goal will be to WOW InEvents users with your guidance and support always staying connected with your team. Your experience is not the most important factor here but your will to learn and make it happen!
RESPONSIBILITIES
Support InEvent federallevel clients via chat support emails and inbound calls with high energy and active listening.
Meet CS KPIs of response time first call resolution and Customer Satisfaction (CSAT) on all queries;
Keep up to date with customer lifecycle and interactions to be aware of recent account requests and requirements
Identify issues with customers investigate queries and report issues and/or potential improvements to InEvents development team;
Learn continuously about tech and platform updates;
Work with team members to test and improve performance using the platform;
Become a subject matter expert (SME) on the InEvent product.
Work autonomously to find solutions and improvements for InEvents customers and internal teams
Adhere to the roles compliance and security requirements
PREREQUISITES
2 years of experience in Customer Success is a must
Fluent English to communicate in writing and voice with customers around the world;
Fluency in other languages is a plus;
Experience working in a customer service role in a SaaS or tech company;
Experience working with government contracts a plus
Outstanding communication skills and empathy;
Flexibility and adaptability to service multicultural customers;
Happy to work between 3 pm 11 pm PST
Very (very) resilient to learn continuously in a startup!
PERKS
Health Insurance
Paid Time Off (PTO);
Birthday Gift and Work Anniversary Gifts.
CONTRACT: This is a Permanent Fulltime position 40 hours per week).
Required Experience:
Unclear Seniority
Employment Type
Full-Time
