IT SUPPORT TECHNICIAN - Flex Shift

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Our Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD as within all of Caterpillar our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream from procurement to design and manufacturing to distribution. PSLD is responsible for Aftermarket Parts DistributionofCat Parts Integrated Logistics segment Procurementand thedesign andmanufactureof Wear Components (Undercarriage and GET) and Maintenance Components (Seals Tubes & Hardware Hose & Couplings Fluids and Filters).

Were committed to our customers who build a better world with our products services and solutions. We understand and show the value of why they should always choose us. Were exploring new ideas and opportunities innovating to discover the breakthroughs necessary for tomorrows growth.

Through it all we are one team creating and delivering worldclass components and solutions superior to the competition.

As an IT Support Technician at Caterpillar Inc. you will support the IT function to ensure the business can meet their initiatives.

Shift: Must be able to work a flexible work schedule to accommodate business needs including off shift and/or weekends. Many weeks you can expect to work a Second Shift 3pm11pm) or Third Shift 11pm7am) position after training.

Additional Information:

• Located in Clayton OH
• Must be at least 18 years of age
• Relocation assistance is not offered for this position
• Candidates must be able to read write and conduct business in English
• Ability to work overtime when required

What You Will Do

• Perform periodic maintenance on printers and warehousebased equipment
• Provide first level IT support on field equipment per issued local IT tickets.
• Support the IT Asset Manager by providing onsite tracking and audits of all distributed IT equipment.
• Assist Facility SPM Superuser Blackbelt Project Managers and Facility Health Engineers at a local and network level.
• Utilize & Update the IT system for job tracking and monitoring.
• Provide support for around 3000 pieces of IT equipment to include Networking radio equipment PCs RF devices and printers.
• Developing/ Managing PowerBI dashboards ensuring communication Monitors are updated.
• Provide support and/or participate in 6 Sigma Projects and RIWs at a local and network level.
• Build & image PC & RF equipment per Caterpillar specifications based on new equipment issues or the IT replacement program.
• Utilize and inspect heavy equipment including sit down fork truck pallet jack and overhead hoists
• Perform material handling and warehousing functions
• Multiple systems interactions
• Adhere to all facility safety policies and procedures
• Performs 5S/housekeeping functions as required

What You Bring

• Safety: Inspect working environment to promote safe work area. Utilizes personal protective equipment required or recommended for task at hand. Speaks up if safety concerns are encountered escalating appropriately if needed.

• Effective Communications: Use verbal/nonverbal communication to receive direction share ideas and jobrelated needs with varying levels of the organization. Leads process improvement dialogue as needed.

• Experience IT Standards Procedures & Policies:

• An understanding of computing hardware and software environments system integration process system administration processes and networking. (Candidates will be trained on Caterpillar IT policies and procedures)
  • Proficient in Microsoft applications (Excel Word PowerPoint PowerBI)
  • Top Candidates will have:
    • Programming / Development experience or education
    • A Network Security or Microsoft Certifications
    • Currently pursuing education in IT or Computer Science related studies

• Team Mentality:
  • Time Management: Reliable ontime attendance record.
  • Adaptability: Work in an environment with frequently changing temperatures; Ability to work overtime when required; Eagerness to learn processes and procedures in multiple areas.

• Efficiency: Must be able to work independently troubleshoot problems and identify solutions and multitask while maintaining high levels of customer satisfaction.

• Agility: Must be able to lift up to 50 pounds individually walk sit stand squat and bend over repetitively throughout your shift with or without reasonable accommodation.

What You Will Get:

• Starting wage is $18.50 (additional night shift premium for off shifts). Overtime opportunities paid at time and a half (some may be mandatory).

• Medical dental vision and prescription benefits starting day 1. 6 company match for 401k.Annual increases based on your performance evaluation. Annual bonus potential based on personal and company performance. Time Off (Vacation & PTO) and Paid Holidays.

• Employee Assistance Programs providing financial advice personal and group therapy etc. College tuition assistance program available after 1 year employment. A safety focused workplace. Numerous avenues for personal and professional growth through training and upward movement within Caterpillar.

All eligible candidates MUST pass the following preemployment screenings before they can be hired to Caterpillar:

• Background Screening

• Drug Screening

• PostOffer Medical Questionnaire clearance from Corporate Medical

Please frequently check the email associated with your application including the junk/spam folder as this is the primary correspondence method. If you wish to know the status of your application please use the candidate login on our career website as it will reflect any updates to your status.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjobrelated knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to parttime employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals Including minorities females veterans and individuals with disabilities are encouraged to apply.

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