Communications Supervisor

• Receives direction from management staff.
• Exercise direct supervision over communications staff.

The following duties are typical for this classification. Incumbent may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

Important responsibilities and duties may include but are not limited to the following:

• Supervise and review the work of staff responsible for performing duties involved in the receipt and dispatching of calls for law enforcement fire ambulance and other emergency assistance.
• Train dispatch staff in appropriate policies and procedures; direct and monitor workflow and employee performance; work with employees to correct deficiencies; implement discipline procedures.
• Prepare various reports on operations and activities.
• Recommend and assist in the implementation of goals and objectives; establish schedules and methods for providing dispatching services; implement policies and procedures.
• Perform the duties of Communications Operators I and II as staffing levels dictate; receive emergency service calls from the public requesting law enforcement fire ambulance or other emergency service; determine nature and location of emergency determine priority and dispatch emergency units as necessary and in accordance with established procedures operating a computer aided dispatch system.
• Maintain contact with all units on assignment; maintain status and location of law enforcement and fire field units; maintain daily log of all field calls and units dispatched.
• Supervise the input and retrieval of a variety of public safety information using a computer terminal; enter update and retrieve information from teletype networks relating to wanted persons stolen property vehicle registration stolen vehicles and other information.
• Supervise the use of the telecommunications systems to coordinate emergency calls and relay information and assistance requests involving other law enforcement agencies.
• Test and inspect equipment as required; arrange for needed repairs.
• Maintain 24hour logging tapes including furnishing copies of tapes for investigations and courts.
• Perform related duties and responsibilities as required.

Knowledge of:

• Communications rules and regulations governing the operation of radio transmitting and receiving systems.
• Radio broadcasting and dispatch procedures and rules.
• Procedures used in operating Computer Aided Dispatch and 911 systems.
• Policies and procedures of receiving and processing emergency calls.
• Geographic features and streets within the area served.
• Principles and procedures of record keeping including the maintenance and security of fire and police communications reports.
• General Law enforcement codes practices and methods.
• Principles of supervision training and performance evaluation.
• Modern office procedures methods and computer equipment.
• Correct English usage spelling punctuation and grammar.
• Pertinent Federal State and local laws codes and regulations.

• Select supervise train and evaluate staff.
• Independently perform a full range of public safety dispatching duties.
• Interpret and explain unit policies and procedures.
• Interpret and apply laws codes policies and procedures related to assignment.
• Operate Computer Aided Dispatch and 911 systems.
• Operate radio transmitting equipment.
• Work under pressure exercise good judgment and make sound decisions in emergency situations.
• Maintain familiarity with City districts and boundaries streets landmarks and police jurisdictions.
• Work courteously with the general public on the telephone or in person.
• Make independent decisions involving sensitive situations.
• Maintain confidentiality of information.
• Effectively communicate with and elicit information from upset and irate citizens.
• Operate a computer terminal teletype and other office equipment.
• Work various shifts as assigned.
• Understand and follow oral and written instructions.
• Communicate clearly and concisely both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.

• Three years of increasingly responsible experience in receiving and processing public service calls in emergency services and/or public safety entity.

• Equivalent to the completion of the twelfth grade supplement by general clerical training.

• Possession of a valid appropriate California drivers license is required. Successful incumbents in this job class are expected to operate automotive vehicles in the performance of assigned duties. Individuals who are appointed to this position will be required to maintain a valid California Driver License throughout the tenure of their employment.
• Possession of an appropriate valid P.O.S.T Dispatcher Certificate.

The Recruitment & Selection Process

PRIOR TO HIRE
The selected candidate(s) will be required to successfully complete and pass the following to advance in the hiring process:

• Chiefs Interview
• Completed Personal History Statement (PHS)
• Live Scan Fingerprinting
• Polygraph
• POST Dispatcher Background Investigation
• Psychological Assessment
• Medical Assessment