Security Ambassador
Security Ambassador
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Job Description
This role represents Mayo Clinic as one of the first contact points a patient or visitor will encounter upon arriving to campus and serves as a critical team member in facilitating patient & visitor visits.
The Security Ambassador I demonstrates professionalism effective communicationandlisteningskillsempathyandabilitytoeffectivelyinteract withpatients visitors family members staff and others who may present to Mayo Clinic. The Security Ambassador I will establish and maintains a courteous respectful and helpful demeanor while assisting and engaging with patients visitors and other Mayo Clinic personnel. In addition to providing overall presence the Security Ambassador I will verify patient appointments communicate with colleagues within the Practice to gather appointment details understand and enforce the institutional visitor policy following designated screening script and process flows enforce entrance utilization and any related policies (ex: masking badging) and greet patients and visitors and assist in navigation.
The Security Ambassador I primarily works at patient designated buildings/entrancesto ensurepolicy enforcement and to monitorpatient and visitor flow within the building. Job responsibilities also include remaining calm and composed during stressful situations and effectively deescalating conflict or stressful situations (by use of AVADE Verbal Judo and SIRA training). This role may have view only access to the electronic medical record to support verifying information. This role will interact with security technologies such weapons detection systems. This position will be required to work varied hours which may include days evenings days/evenings holidays and/or weekends with rotating days off.
Qualifications
AhighschooldiplomaorGEDrequired. Twoyearsofpreviouscustomer serviceexperience in healthcare hospitality or service industry required. Demonstratedproblemsolvingandcriticalthinking skills.Evidenceofconflictmanagement and resolution skills ability to pass training in AVADE Verbal Judo and SIRA training. Demonstrates understandinganduseofsoftware programsandsecurity relatedequipment
Mustcomplete traininginSIRAVerbalJudoandAVADEwithin6monthsofhire.
During the selection process you may participate in an OnDemand (prerecorded) interview that you can complete at your convenience. During the OnDemand interview a question will appear on your screen and you will have time to consider each question before responding. You will have the opportunity to rerecord your answer to each question Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.
Employment Type
Full-Time
