Certified Medical Assistant - Cancer Services - PRNCasual - Days

Why work for Nebraska Methodist Health System
At Nebraska Methodist Health System we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care a culture that has and will continue to set us apart. Its helping families grow by making each delivery special conveying a difficult diagnosis with a compassionate touch going above and beyond for a patients needs or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay excellent benefits and a great work environment where all employees are valued! Most importantly our employees are part of a team that makes a real difference in the communities we live and work in.

Job Summary:

Responsibilities:

Essential Functions

Promotes positive relations when interacting with patients visitors families physicians customers and coworkers.

• Greets smiles and makes eye contact.
• Introduces self by name.
• Volunteers to help coworkers and other employees.
• Addresses patients and others by surname.
• Responds quickly to patients and/or other peoples needs.
• Knows and demonstrated 6 step customer complaint management process.
• Identifies problems and/ or customer concerns and reports them promptly to clinic manager.
• Follows the standards of timeliness and office policies.
• Practices excellent customer service skills.

Recallsystem and filing system.

• Maintains a recall system to retrieve computerized information records and code names in a notebook accessible to office personnel.
• Maintains an uptodate filing system for all correspondence projects and educational information.
• Maintain copies of all patient information and scans into electronic medical record.
• Verifies insurance coverage in PayNav prior to patients appointment.
• Collects copay amounts and posts in HealthPay 24.
• Scans insurance cards and verifies patient identification including face photo.
• Ensures all consent forms are signed (Consent to Treat NEHII HIPAA etc..
• Enroll patients in the BestCare Patient Portal.

Collects initial data to prepare patients to see the physician.

• Follows office practice protocols.
• Makes appropriate appointments for patients in department and other departments.

Communicates with physicians and other staff regarding changes.

• Follows the standards of timeliness and office policies.

Receives incoming phone calls to the Clinic.

• Must have excellent telephone etiquette.
• Must be able to refer calls to the appropriate personnel and be able to retrieve information for the caller.

Practices excellent customer service skills.

• Follows the practices and policies of the Health System regarding customer service.

Maintains confidentiality regarding patients and their injuries/illnesses and obtains appropriate releases.

• Follows Iowa Workers Compensation guidelines and hospital protocols regarding release of information.

Charts appropriately concisely and as needed in the patient record includes communication with employer.

• Follows standards of practice for charting and documentation.

Assists physicians with patient visits.

• Follows the principles of infection control and minor surgery protocols.
• Follows the policies for office equipment sterilization and infection control.
• Communicates with physicians and other staff regarding changes.

Transports patients and assists with their needs in the department.

Performs patient care skills weight blood pressure pulse oxygen temperature.

Maintains a list of all pending appointments for Radiation Oncology patients.

Ensure all appropriate materials are sent to the preauthorization team.

Makes appropriate referrals to American Cancer Society (ACS) and Wings of Hope Cancer Support Center.

Registers every new patient for an EMMI educational program and follows up with patient to ensure completion.

Identifies problems and/or customer concerns and reports them promptly to clinic manager.

• Follows the principles for prompt and effective customer service practices.

Schedule:

Typical shift coverage 7a3p MondayFriday. This is a casual/PRN position. Casual/PRN employees work on an as needed basis to meet the needs of the business. Work days/hours will often vary from week to week.

Job Description:

Job Requirements

Education

• High School Diploma or General Educational Development (G.E.D. required.
• Associates of Applied Science Degree from a Commission of Accredited Commission Allied Health Education Program (CAAHEP) accredited college program preferred.
• Participates in mandatory in services and continuing education programs as mandated by policies and procedures and as directed by supervisor.

Experience

• Previous employment in a physicians office or other related field.

License/Certifications

• Certified Medical Assistant (CMA) through the American Association of Medical Assistants (AAMA) required.
• Current Basic Life Support (BLS) certification preferred.

Skills/Knowledge/Abilities

• Promote positive relations interacting with patients or other customers.
• Knowledge of medical procedures aseptic technique and EMR documentation.
• Knowledge of medicine including recognizing and diagnosed diseases deformities and other illnesses.
• Skill to proficiently type information into the computer to capture or detail information quickly.
• Ability to provide caring patient care services when talking with patients and their family members.
• Ability to critically listen to questions from patients and information from providers to convey information effectively.
• Ability to anticipate recognize and resolve problems before they occur and avoid bigger problems in the future.
• Ability to problem solve during several daily activities which includes the ability to be flexible.
• Ability to learn and proficiently navigate through computer programs that contain patient information.
• Strong verbal communication skills for positive interaction with providers staff and patients.
• Able to follow written and verbal instructions/directions.
• Ability to communicate effectively both verbally and in writing.
• Ability to anticipate and meet the needs of patients/clients.
• Skill in prioritizing organizing and performing assigned tasks.

Physical Requirements

Weight Demands

• Medium Work Exerting up to 50 pounds of force.

Physical Activity

• Occasionally Performed 133:
  • Climbing
  • Crawling
  • Kneeling
  • Sitting
• Frequently Performed 3466:
  • Balancing
  • Carrying
  • Crouching
  • Distinguish colors
  • Keyboarding/typing
  • Lifting
  • Pulling/Pushing
  • Repetitive Motions
  • Standing
  • Stooping/bending
  • Twisting
  • Walking
• Constantly Performed 67100:
  • Fingering/Touching
  • Grasping
  • Hearing
  • Reaching
  • Seeing/Visual
  • Speaking/talking

Job Hazards

• Not Related:
  • Explosives (pressurized gas)
  • Electrical Shock/Static
  • Radiation NonIonizing (Ultraviolet visible light infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
• Rare 133:
  • Chemical agents (Toxic Corrosive Flammable Latex)
  • Mechanical moving parts/vibrations
• Occasionally 3466:
  • Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) (BBF)
  • Physical hazards (noise temperature lighting wet floors outdoors sharps) (more than ordinary office environment)
  • Radiation Alpha Beta and Gamma (particles such as Xray Cat Scan Gamma Knife etc)

About Methodist:

Nebraska Methodist Health System is made up of four hospitals in Nebraska and southwest Iowa more than 30 clinic locations a nursing and allied health college and a medical supply distributorship and central laundry facility. From the day Methodist Hospital was chartered in 1891 service to our communities has been a top priority. Financial assistance health education outreach to our diverse communities and populations and other community benefit activities have always been central to our mission.

Nebraska Methodist Health System is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of race color religion sex age national origin disability veteran status sexual orientation gender identity or any other classification protected by Federal state or local law.