Director of Service Operations
Director of Service Operations
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Job Description
This individual will lead and develop worldclass service support teams and processes to ensure our field service teams have the resources and support needed to provide customers with an exceptional experience when doing business with RDO Equipment Co. This role will collaborate closely with Aftermarket Field Teams to develop centralized support for our service department teams provide insights for improvement evaluate and ensure processes are efficient and effective review and help develop business systems implement company initiatives and provide support that enhances the customer experience.
Specific Duties Include:
- Lead and develop a team of service support team members.
- Identify ways to improve efficiency and profitability in service departments while delivering a worldclass customer experience.
- Partner with our field aftermarket team members to identify needs and opportunities and work to meet those requirements effectively.
- Proactively communicate opportunities identified with our leadership and field teams and provide potential solutions.
- Provide service insights knowledge and training to our field teams.
- Develop initiatives and plans to grow our service business.
- Lead our centralized service functions to ensure efficient and costeffective results.
- Participate in guiding business system and tool development decisions.
- Review and enhance service processes to ensure efficiency ease of doing business and risk control.
- Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
- Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
- Proactively seek and participate in available companysponsored training in an effort to develop and advance knowledge base and skill set.
- Participate in all company/location driven communication efforts including open book meetings huddles department meetings and other related efforts.
- Maintain a positive and professional working relationship with peers management and support resources with a constant commitment to teamwork and exemplary customer service.
- Perform all other duties as assigned by management in a professional and efficient manner.
Job Requirements:
- 5 years management experience
- Previous service operations experience preferred
- Demonstrate computer skills in Microsoft Word and Excel
- Willingness to travel to our regions and store locations as needed.
- Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.
Required Experience:
Director
Employment Type
Full-Time
