Call Center Agent Business Operations of Education and Compliance
Call Center Agent Business Operations of Education and Compliance
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Job Description
Job Posting: Call Center Agent Business Operations.
Position Overview
This is a remote call center position supporting the Business Operations. Agents will handle inbound calls related to individual and business tax compliance answer questions and help taxpayers navigate the system. You must be local to Arizona able to transport equipment from the office and attend inperson orientation on Day 1.
Key Responsibilities
Answer highvolume inbound calls professionally.
Resolve Tier 1 issues and review taxpayer accounts.
Educate taxpayers about online tools and current tax policies.
Update and verify customer information.
Document call interactions across multiple systems.
Submit payment arrangement requests.
Meet performance expectations and participate in team activities.
Required Qualifications
Experience: Minimum 1 year recent call center experience (not switchboard/dispatch).
Skills:
Strong multitasking and communication abilities.
Familiarity with Microsoft Word Excel and Google Workspace.
Basic math skills (add subtract multiply divide).
Organized goaloriented and problemsolving mindset.
Education: High school diploma or equivalent.
Other:
Must pass background check fingerprinting and tax compliance review.
Must have reliable hardwired internet connection.
Available for fulltime work and attend mandatory 3week training (8:30 AM 5 PM).
Preferred Qualifications
Spanishspeaking
Experience in finance/banking or process improvement
Associate degree or higher
Additional Details
100% remote work but must live locally (Phoenix/Tucson area).
Equipment pickup and firstday orientation are in person.
Interviews will be conducted remotely.
Short work history or unrelated call center roles (e.g. transfers only) may disqualify you.
Requirements
Minimum Requirements
1 year recent call center experience (not switchboard/transferonly).
High school diploma or equivalent.
Strong communication multitasking and basic math skills.
Basic knowledge of MS Word Excel Google Workspace.
Must live within 1 hour of Phoenix or Tucson attend Day 1 in person.
Hardwired internet and ability to transport equipment.
Must pass background check fingerprinting and tax review.
Fulltime availability 3 weeks mandatory training (no absences).
Preferred
Spanishspeaking
Experience in banking/finance
Associate degree or higher
Benefits
Required Qualifications Minimum 1 year of recent experience in a fast-paced call center High school diploma or equivalent Strong communication skills (verbal and written) Ability to multitask and problem-solve Basic math skills (addition, subtraction, multiplication, division) Basic proficiency with Microsoft Word, Excel, and Google Workspace Must live within 1 hour of Phoenix or Tucson, AZ Ability to attend in-person orientation and transport equipment Reliable hardwired internet connection Must pass background check, fingerprinting, and 5-year AZ tax filing review Available for full-time work and 3-week mandatory training with no absences.
Employment Type
Full Time
