Head of Retail and Sales Operations
Head of Retail and Sales Operations
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Job Description
As the business continues to scale it is seeking a Head of Retail and Sales Operations to lead and optimize its physical retail footprint and drive revenue growth across all sales touchpoints.
The ideal candidate brings deep retail expertise commercial acumen and proven leadership in the fashion or lifestyle sector. They will play a key role in aligning retail operations with the company s broader business goals and customer expectations.
KEY RESPONSIBILITIES
- Provide strategic leadership for all retail and sales operations nationwide ensuring alignment with the company s commercial goals and longterm growth plans.
- Monitor evolving retail trends shifts in consumer behavior and advancements in technology to keep the business agile and ahead of the curve.
Assess the performance and viability of store locations overseeing new openings relocations and closures with clear financial justification and brand alignment. - Drive operational excellence by improving store layouts merchandising standards and daytoday processes that enhance efficiency staff productivity and customer experience.
- Develop and implement sales growth strategies across all physical retail channels including new formats partnerships and experiential initiatives.
Lead the execution of marketing promotions loyalty programs and communityfocused activities that boost store traffic and strengthen customer engagement. - Build and lead a highperforming retail team setting clear objectives fostering professional development and implementing structured performance and succession planning.
- Embed a customerfirst mindset across all retail functions using insights and analytics to shape personalized seamless shopping experiences.
- Collaborate with supply chain and inventory teams to ensure accurate stock levels timely replenishment and an optimized product mix tailored to each store s market.
- Strengthen inventory controls and minimize losses by enforcing compliance tightening operational discipline and reducing risk of shrinkage across all outlets.
Requirements
Bachelor s degree in Business Administration Retail Management Marketing or a related field. Master s degree is an advantage.
Minimum of 12 years experience in retail operations or sales leadership ideally within fashion or premium lifestyle brands.
Strong financial and commercial acumen with a track record of driving revenue and operational efficiency.
Proven experience managing multilocation teams and delivering results across diverse regions.
Solid understanding of consumer behavior and trends in the premium retail market preferably in children s apparel.
Proficiency in Microsoft Office Suite ERP systems and POS platforms.
Excellent leadership communication and stakeholder management skills.
A strategic mindset with a handson approach to execution and problemsolving.
Benefits
Financial Incentives: Competitive salaries performancebased bonuses referral bonuses for new customers and employees.
WorkLife Balance & Flexibility: Generous paid time off paid parental leave flexible work arrangements where possible.
Other Perks: Official Car and a Driver Provided.
Professional Development & Growth: Monthly workshops on the latest fashion trends quarterly leadership development sessions opportunities to attend industry conferences clear career progression plans with defined promotion pathways.
Health & Wellness Benefits: Health insurance coverage mental health support programs employee wellness initiatives.
Employee Engagement & Culture: Fun workplace environment with seasonal team events and celebrations annual company retreats or teambuilding outings employee recognition programs with awards for outstanding contributions opportunities to participate in community and charity events related to childrens welfare.
Exclusive Perks for Parents & Kids: Priority access to limited edition products for employees bringyourchildtowork days discounts on childrens products.
Employment Type
Full Time
