General Manager for Thundercloud Subs Restaurant - Austin Bergstrom Airport

The Assistant Manager is responsible for delivering exceptional guest service through the selection development and
motivation of associates and by managing the daily operations of a restaurant to optimize profits. Whether leading an on trend national brand or an iconic concept from the local community you will create and deliver firstclass experiences for the
traveling public.

In joining our team you commit to supporting this mission by demonstrating our service standards and holding all
team members to the same. Providing a safe work environment of trust and respect free of harassment is expected.

DUTIES AND RESPONSIBILITIES

All Paradies Lagardre positions including the Assistant General Manager require that you embody a positive company
image by providing courteous friendly and efficient service with a smile to customers and team members.
You must embrace our family culture by following our core values TRIFIC (Trust Respect Integrity FirstClass Innovation
Commitment) recognize and satisfy all restaurant guests as well as be accountable to the Company and Restaurant
Managers. Functions include but are not limited to the following areas:

People

Build a great workplace for strong performers by promoting and driving an engaged workforce career development and
learning.

Must be passionate about supporting your TEAM!
Inspire and mentor all team members to reach their full potential. Develop bench strength for all positions
within your assigned area of responsibility ensuring upward mobility for high performing team members and
managers. Partner with General Manager to develop training plans for high performing associates.
Consistently recognize team members when they excel. Actively coaching and holding direct reports
accountable to all policies and standard operating procedures.
Source high potential candidates using variety of recruiting avenues. Ensure each candidate is screened using
approved interview guides.
Ensure all direct reports complete all compliance based and brand specific training by the due date.
Ensure performance goals and expectations for your team are met providing consistent and ongoing
feedback.
Participate in the performance evaluation process for direct reports. Ensure coaching is delivered in a timely
manner.
Drive associate engagement through a variety of methods including the annual engagement survey.
Participate and facilitate scheduled meetings to assess the teams morale. Work with General Manager to
execute action plans designed to improve engagement.

Operational Excellence

Strengthen expertise in the industry and deliver on our plans keeping the needs of our internal and external customers in
mind.

Must have a passion for the guest!
Must say Yes Please and Thank You!
Must smile often!
Ensure positive guest service in all areas. Investigate and resolve complaints concerning food quality and
service responding to guests and General Manager with a resolution within 24 hours. Take all appropriate
actions to turn dissatisfied guests into return guests.
Role model the behaviors and service expectations you have of your team.
Maintain a professional restaurant image including restaurant cleanliness food quality and presentation
standards and grooming standards.
Be a visible presence available to members of your team guests and airport partners. Monitor the
performance of your team and operational systems making adjustments as necessary.
Create a culture that promotes a safe and environment.
Ensure that all HACCP related initiatives are being followed daily. Partner with General Manager when action
must be taken. Enforce sanitary practices for food handling general cleanliness and maintenance of kitchen
and dining areas.
Ensure consistent high quality of food preparation and service.
Complete all opening and closing checklist as assigned and take appropriate action if necessary.
Accurately complete all nightly weekly and monthly closing procedures including paperwork time
adjustments and voucher and invoice data entry.

Profitable Growth

Drive top line sales and profitability

Create and post schedules that are written to maximize sales and ensure guest satisfaction. Labor and payroll
goals as a percentage of sales must be achieved.
Complete weekly inventory accurately and according to company guidelines.
Maintain an acceptable food cost percentage by completing accurate food and beverage orders.
Ensure associates are following recipe and portioning standards.
Complete personnel/payroll related administrative duties as assigned accurately on time and following
company policies and procedures.
Adhere to security and loss prevention procedures that are in place to protect associates guests and
company assets.
Ensure a safe working and guest environment to reduce the risk of injury and accidents. Complete accident
reports promptly if a guest or associate is injured.
Communicate daily sales and productivity goals to team. Review financial information with General Manager.
All managers are required to know the cost and budget goals.

Innovation

Identify opportunities and solve them.

Must have a thorough understanding of all hardware and software systems that are used in your role. This
includes inventory purchasing forecasting scheduling time keeping email and electronic filing systems.
Demonstrate the ability to adapt and adjust readily to fastmoving everchanging circumstances and utilize
problemsolving skills and resourcefulness to solve situations.
In response to key observations you must be innovative and collaborative in driving departmental success.

Productivity

Maximize resources to improve process and grow the business.

Exhibit efficiency in completing job requirements working with a sense of urgency consolidating tasks delegating
and empowering others while managing their efforts.
Selfdriven work independently and always do the right thing.
Ensure compliance with operational standards company policies federal/state/local laws and ordinances.
Must be able to sustain performance under conditions of stresssuch as tight deadlines and detailed
questioning.

Effective Communication

Develop and deliver multimode communications that convey a clear understanding of the unique needs of different
audiences.

Role model and provide accessibility to all management and staff for open communication leadership direction
and motivation.
Openminded to feedback.
Must have sufficient selfconfidence poise charisma and interpersonal skills to be able to work effectively as
part of a team and to take part in professional discussions.
Must demonstrate the ability to be a team player and quick learner in a dynamic fastpaced environment
with varying levels of patrons and team members present.
Must exhibit leadership courage and the ability to coach up as well as coach direct reports.

Position Qualifications:

35 years of experience restaurant management experience.
Obtain and maintain current ServSafe Food Managers Certification within six months of hire/promotion.
Ability to lift a minimum of 25 lbs. and perform essential job functions such as standing bending reaching
gripping climbing on a ladder and walking long distances.
Standing for long periods and the ability to work in an environment with varying temperatures.
Bachelor of Science degree in hotel/restaurant management is desirable. A combination of practical
experience and education will be considered as an alternative.
Proficient in the following dimensions of restaurant functions: food planning and preparation purchasing
sanitation security company policies and procedures personnel management recordkeeping and
preparation of reports.
Must agree to work various shifts in a 7/365 teamoriented environment. The schedule is determined by
business needs.
Proficiency required in reading writing Microsoft Office and mathematics

This position description is merely intended to describe the primary elements of the position. Paradies Lagardre
reserves the right to change the position description and to assign additional duties and responsibilities as necessary.
This position description does not constitute an employment contract of any kind.

Paradies Lagardere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age physical or mental disability sexual orientation marital status military or veteran status gender identity and expression genetic information or any other factor protected by law.

We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. The Company is committed to offering reasonable accommodations to job applicants with disabilities.

Required Experience:

Director