Assistant General Manager
Assistant General Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
As Assistant General Manager you will be responsible for assisting in the day-to-day leadership and direction of the hotel by maximizing financial returns driving development of people creating and maintaining a unique guest experience executing on brand standards and building awareness of the hotel and brand in the local community. If you are a go-getter with the natural ability to lead both people and processes we invite you to apply!
RESPONSIBILITIES
- Drive Brandt Hospitality culture personifying it in daily interactions with both guests and associates.
- Lead the operations of housekeeping maintenance sales and front desk departments to maximize financial performance and guest satisfaction while upholding brand standards and driving the Brandt Hospitality culture.
- Ensure all departments are profitable and maintain strong working relationships.
- Delegate authority and assign responsibility to reporting managers and supervisors and supervise work activities of their departments.
- Ensure direct report team members receive proper training for each position including safety training and standard operating procedures.
- Ensure coverage of all departments and if necessary cover shifts to ensure that the hotel operates smoothly and staff are supported.
- Conduct regular department meetings.
- Assist with human resources functions of reporting departments by controlling turnover motivating employees focusing on employee development and retention.
- Provide mentoring coaching and regular feedback to help manage conflict improve team member performance and recognize good performance.
- Assist with the sourcing interviewing onboarding culture training and ongoing development of each department with a focus on team member satisfaction productivity and guest satisfaction.
- Respond to guest requests and complaints timely efficiently appropriately and in an approachable manner.
- Assist in creating and ensuring a realistic and attainable strategic business plan that defines operational goals and profitability objectives.
- Participate in the sales efforts and processes at the hotel when required; Interact with guests and individuals outside the hotel including but not limited to current and potential clients owning company representatives community leaders government officials travel industry representatives suppliers competitors and other members of the local community.
- Assist the General Manager with budget forecasting and P&L critique as necessary.
QUALIFICATIONS
- Associates Degree in Hotel/Restaurant Management Business Administration or Management or similar degree required; or equivalent combination of education and experience.
- Two to four years experience in hospitality industry required. Previous supervisory experience required. Previous hotel brand experience preferred.
- Possess advanced knowledge of hospitality industry and business management fields.
- Lead and be a role model for all team members.
- Basic to advanced knowledge of budget development and analysis and monthly financial analysis.
- Able to assess/evaluate team member performance in a fair and consistent manner.
- Able to make decisions with only general policies and procedures available for guidance.
- Able to study analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.
- Able to work in a fast-paced environment.
- Able to prioritize organize and manage multiple tasks.
- Knowledge of sales process client base and general market knowledge.
- Knowledge of revenue management and able to successfully forecast business on both short-term and long-term basis.
BENEFITS
PTO with immediate accrual
Access 50% of your wages prior to payday
Discount program for car rentals travel entertainment etc.
Hotel Discounts Worldwide
Health Insurance
Dental Insurance
Vision Insurance
Basic Life/AD&D and Supplemental Life Insurance
Voluntary Options Critical Illness/Accident/Hospital Indemnity/Short Term Disability/Legal
Employer Sponsored Long-Term Disability Coverage
401(k) with immediate match
Double Time for Holidays Worked
Health Savings Account
Employee Assistance Program (EAP)
Dependent Care FSA
Required Experience:
Director
Employment Type
Full-Time
