Indirect Sales Support - Duluth MN
Indirect Sales Support - Duluth MN
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Details
Description
At American Solutions for Business we pride ourselves on helping people live their American dream. As an employeeowned company we provide value to our stakeholders through entrepreneurial relationships and solutions. Since 1981 we have grown to be one of the largest distributors in the industry providing customers with print branded merchandise eCommerce solutions fulfillment and more.
Our Duluth MN sales hub is looking to add to their team! The Indirect Sales Support Representative is responsible for coordinating and overseeing all administrative activities as it relates to the processing of sales orders. Provide support service and communication to assigned sales associates and their fulfillment programs with status updates to clients vendor contacts and home office support teams.
This position will require working onsite in the Duluth MN office.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Process sales orders discrepancies inventory documents daily per established department policies and procedures.
- Enter complex orders (direct ship split ship multiple vendor multiple ship customerowned inventory inventory released etc) save in order management system and tagged in the workflow management system (Mfiles).
- Utilize ASB platforms to process orders daily by performing data entry functions on purchase and sales orders based on specific program requirements attaching all correspondence and documents related to order.
- Match vendor invoices and warehouse packing slips to purchase orders
- Apply shipping charges to orders
- Invoice customer upon receipt of all paperwork; verifying costs on order are accounted for and are accurate
- Attach invoices to consolidated header for summary billing
- Run customer reporting as backup to summary billing
Provide timely support research and feedback regarding the status of orders concerns and/or pending changes as it relates to orders such as:
- contact vendors regarding missing vendor invoices or documentation of credits applied to an account
- contact sales associate regarding missing purchase orders providing scanned version of invoice
Collaborate with inventory finance and other home office support teams to meet or exceed sales client and vendor expectations.
- Coordinate updates when warehouse or vendor destroys old merchandise
- Gather and prepare information for credit memos.
- Input orders for warehouse and remote locations.
- Gather inventory receiving documents and forward documentation to Inventory Team for receipt completion.
- Assist with inventory reconciliation as required.
- Attend account related meetings and conference calls.
Run and review various reports daily and weekly to manage the status of orders freight integration shipping detail accuracy aged invoices and consolidated billing utilizing the information to process prepare and/or notify sales associate home office department or vendor for necessary information needed to complete orders or discrepancies noted on reports.
Establish and maintain a professional working relationship with sales associates and account managers to include a complete understanding of the complexities within their business unit.
Communicate directly with customer in regards to invoice status. Answers customer questions or directs them to appropriate personnel for assistance.
Perform other duties as assigned and meet all department guidelines.
Qualifications
Qualifications To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Required: High school diploma or general education degree (GED); plus at least one to three years experience or education in customer service accounting or inventory control and one to two years experience as a Sales Support Representative I or combination of both. Preferred: Associates degree in business management finance inventory or related field plus two to three years experiences as a sales support representative or combination of education/experience.
Competencies
Customer/Client Focus. Communication Proficiency Flexibility
Problem Solving/Analysis. Organizational Skills Teamwork Orientation
Time Management. Technical Capacity Accounting
Language Skills
Ability to read and interpret documents such as procedure manuals purchase orders vouchers and invoices. Must be able to effectively write routine reports and correspondence. Ability to speak effectively with fellow employees management and Sales Associates of the organization.
Mathematical Skills
Ability to calculate figures and amounts such as discounts interest commissions and percentages.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written oral diagram or schedule form.
Computer Skills
Must possess an intermediate working knowledge of Microsoft Office programs and have experience working with internet based programs and email.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to sit and occasionally required to stand or walk. Most work is done at a computer work station which requires repetitive wrist and hand movement.
Duties require sight speech and hearing. Specific vision abilities required by his job include close vision. The employee must rarely lift and/or move up to 20 pounds.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.
AA/EEO/Vet/Military
Employment Type
Remote
Company Industry
Key Skills
- Data Entry
- Customer Service
- Account Executives
- Product Knowledge
- Account Management
- Communication
- CRM
- Salesforce
- Phone Calls
- RFP
- Sales Goals
- Powerpoint
- Technical Support
- Sales Support
