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You will be updated with latest job alerts via emailWere looking for problem solvers innovators and dreamers who are searching for anything but business as usual. Like us youre a high performer whos an expert at your craft constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment that our differences make us stronger and that the finish line is always sweeter when the whole team crosses together.
Alteryx is searching for a VP of Customer Success Management. This position is remotefriendly.
Position Overview:
As the VP of Customer Success Management reporting to the SVP Customer Experience you will lead a hightouch engagement strategy to drive customer satisfaction adoption and retention. Your team of Customer Success Managers will work across all customer segments ensuring value realization growth and longterm success with Alteryxs solutions.
As Alteryx scales to meet increasing demand this role requires a forwardthinking entrepreneurial leader who can build and scale a highperforming global organization. You will play a critical role in shaping customer strategy fostering a culture of collaboration and driving operational excellence.
Primary Responsibilities:
Lead and Inspire: Develop and execute a strategic vision for worldclass Customer Success across global markets ensuring teams have the guidance tools and resources needed for success.
Drive Retention & Expansion: Enhance customer engagement and enablement to improve retention and accelerate expansion with existing clients.
Build & Scale: Recruit develop and retain a highperforming customerfocused team including midlevel managers. Foster a collaborative highgrowth culture.
Customer Success Strategy: Implement scalable Success Plans aligned with customer needs in partnership with Sales Technical PreSales Product and Support teams. Ensure customer value through transparent collaboration across the organization.
Customer Journey & Advocacy: Continue evolving the Alteryx Customer Journey taking a customercentric approach to maximize retention satisfaction and longterm success for strategic and global accounts.
CrossFunctional Leadership: Partner with key teams including GotoMarket (GTM) Product Development Product Management Marketing HR and Finance to align on shared objectives and customer priorities.
Executive & Customer Engagement: Maintain strong relationships with customers and internal executives. Serve as a strategic advisor and advocate for customer needs while representing Alteryx at industry events and executive briefings.
Operational & Financial Leadership: Oversee budgeting staffing and resource allocation for the Customer Success function ensuring alignment with corporate strategy and business objectives.
DataDriven Success: Leverage key customer success metrics (e.g. NPS CSAT churn retention expansion revenue to optimize performance and drive business impact.
Required Experience & Skills:
Proven leadership in scaling a global Customer Success organization at a highgrowth software company. Experience across digital scaled and hightouch customer engagement models.
Track record of building and developing highperforming teams with a focus on employee engagement retention and performance.
Strategic mindset with the ability to translate vision into while adapting to a fastpaced evolving environment.
Exceptional executive presence and communication skills including experience engaging with Clevel executives and key stakeholders.
10 years of experience in software preferably within the data analytics or platform space.
Deep customer advocacy mindset with a passion for improving retention satisfaction and customer outcomes.
Crossfunctional leadership experience collaborating with Product Sales Marketing and Operations teams to drive alignment and .
Strong analytical and decisionmaking skills with experience using customer insights and success metrics to inform business strategy.
Global experience managing teams and customers across multiple geographies.
Technical acumen to effectively understand and communicate the value of Alteryxs solutions.
Bachelors degree or equivalent experience required.
Compensation:
Alteryx is committed to fair equitable and transparent compensation. Final compensation will be determined by various factors such as your relevant work experience education certifications skills and geographic location.
The salaryrange for this role in the United States is $333600 $394875 (On Target Earnings range is $444800 $526500.
Employees may also be eligible for a wide range of other benefits such as a bonus or commission medical retirement financial wellness time off employee discounts and others.
Interested Learn more and apply today at alteryx/careers!
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Find yourself checking a lot of these boxes but doubting whether you should apply At Alteryx we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values we encourage you to apply. As part of our ongoing commitment to a diverse equitable and inclusive workplace were invested in building teams with a wide variety of backgrounds identities and experiences.
Benefits & Perks:
Alteryx has amazing benefits for all Associates which can be viewed here.
For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Alteryx will consider for employment qualified applicants with arrest and conviction records.
This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicants capacity to serve in compliance with U.S. export controls.
Required Experience:
Exec
Full-Time